Business Systems QA Analyst

Responsibilities

• Lead and execute quality assurance efforts for complex systems supporting policy and claims, including both manual and automated testing.
• Develop test strategies, plans, and scenarios based on business and system requirements, ensuring full validation of enhancements, defects, and releases.
• Collaborate closely with business analysts, leadership, and technical teams to interpret requirements, provide input on BRDs, and ensure alignment throughout the project lifecycle.
• Validate system changes such as forms, templates, and product updates across multiple lines of business.
• Identify, document, and drive resolution of defects by partnering with internal teams and external system vendors.
• Cookordination QA activities across projects and releases, including participation in project kickoffs, status updates, and ongoing delivery milestones.
• Serve as a QA lead on larger initiatives, guiding testing approach, managing risk, and communicating progress to project stakeholders.
• Support peer reviews and ensure quality and accuracy of test documentation and requirements for complex initiatives.
• Mentor and support other QA team members while contributing to a collaborative, team-oriented environment.
• Apply strong business knowledge and system expertise to proactively identify risks and ensure effective testing coverage.

Qualifications

• For Level I: High school diploma or equivalent. One (1) year of relevant experience. OR an equivalent combination of education, certification, training, and/or experience.
• For Level II: High school diploma or equivalent. Three (3) years of relevant experience. OR an equivalent combination of education, certification, training, and/or experience.
• For Level III: Bachelor’s degree in a related field. Five (5) years of directly related experience. OR an equivalent combination of education, certification, training, and/or experience.