Business Systems Analysts/Developer

About the role

The Business Systems Analyst/Developer supports the ongoing administration, maintenance, enhancement, and integration of the organization's NetSuite ERP/CRM platform and related platforms. This role involves implementing new business processes, integrating AI technologies, developing data analytics, and introducing new features and functions that enhance the overall effectiveness of Tax Analysts.

Responsibilities

• Work with department leadership to identify, coordinate, and implement business requirements using NetSuite, HubSpot, and other integrated systems/tools
• Support the maintenance and improvement of existing processes and integrations between NetSuite, HubSpot, and other platforms, ensuring seamless functionality and data flow
• Implement and enhance integrations, customizations, and workflow automations that improve organizational efficiency and increase visibility into operational, sales, and financial data
• Create dashboards, AI tools, and other data visibility capabilities to provide actionable insights for stakeholders
• Provide internal user support, assisting with troubleshooting and issue resolution. Monitor and maintain system security in alignment with company policies
• Collaborate with cross-functional teams to provide input on projects. Support work queues for development tasks and communicate project status and updates to the stakeholders and peers through Agile processes
• Maintain and audit data pipelines and processes to ensure data security, integrity, and consistency
• Create and maintain documentation of projects, processes, and system configurations, ensuring clarity for current and future reference
• Identify opportunities for collaboration to improve and optimize systems, data processes, application interoperability, and automation
• Effectively communicate project status, concerns, and risks to the department leadership, ensuring transparency and proper tracking throughout the project lifecycle

Requirements

• BA/BS in Information Systems, Computer Science, or a related field. Alternatively, 2 years of relevant work experience may be substituted for the degree requirement
• 4+ years of experience developing or administering ERP/CRM systems, preferably with NetSuite and supporting tools
• 4+ years of experience working with data integration and business intelligence tools
• Exposure to supporting business functions such as accounting, marketing, or B2B sales is a plus