Business Systems Analyst - Urgent Need

Position

Business Systems Analyst - Urgent Need

Description

Client: Medical Device Company
Job Category: Information Technology
Level of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p

Qualifications

• Bachelor's degree required or equivalent experience
• Experience working with a service organization with remediation/recall management processes (preferred)
• Specific knowledge of client business and customer needs (desired)
• Proficient with MS Suite (Excel, PPT, Visio) and SharePoint
• 2+ years SAP and/or Salesforce support or administration experience
• 2+ years Traditional and Agile project management methodologies

Day to day

• Show initiative and ownership, identify issues and problem solve, prioritize across project and support work, and escalate risks to management.
• Work closely with product owners and stakeholders to successfully execute on Salesforce/SAP projects while supporting production applications.
• Provide initial triage on new support cases and help identify business requirements for new projects and enhancements.

General / Soft Skills

• Effective verbal and written professional communication skills to different audiences
• Excellent listening skills, takes direction easily and accountable in all responsibilities
• Strong attention to detail, with a proactive approach to managing workload and tasks
• Knowledge seeker, with growth and continuous improvement mindset
• Take initiative, are a self-starter and take ownership
• Able to critically think, be a team player and show up ready to jump in when needed
• Early adopter of technology, with ability to learn and adapt efficiently and effectively
• Knowledge of industry-recognized project management methodologies
• Effectively navigates matrixed structure to meet deliverables and build relationships

Team Responsibilities

• Partner with Product Owners and Solution Leads on user story development, test strategy and execution.
• Support testing strategy and act as subject matter experts to build test plan: scenarios, test cases, execution, hand-off to PO or back to dev team
• Support change management process end user training
• Work with Product Owners to synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Essential part of an agile delivery team releasing monthly enhancements.
• Partner with Product Owner and Solution Lead as end-to-end Feature Owner for solutions within larger programs
• Support technology projects from business case through delivery
• Support requirements gathering workshops and facilitate stakeholder alignment
• Answer questions from developers and clarify requirements
• Understand and execute HPALM test scripts as needed for validation.

Enterprise Systems Operations Support

• Chatter and GMB support channels.
• Maintain support team SLAs (16 business hour response time).
• Support for on-boarding and off-boarding users and customers.
• GRC Role Owner and Data Approver.
• Subject matter expert in specific coverage areas.
• Helping users navigate systems and answer questions.
• Provide systems expertise in specific areas they are responsible for.