Business Systems Analyst

About the role

The Digital Modernization Sector has a career opportunity for a Business Systems Analyst supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Responsibilities

• Elicit, analyze, communicate, and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.
• Crafting and generating data sets and visualizations as necessary, leveraging best practices to enhance reporting and analytics quality.
• Performing various data-related tasks such as extraction, scrubbing, and transformation, along with maintaining metadata and data dictionaries.
• Assistance pinpointing data issues, implement data fixes, perform manual extracts, etc.
• Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool.
• Identifying the ‘As-Is’ process and working with the Product Owner, SMEs, and developers to create the ‘To-Be’ process.
• Establishing governance and lifecycle management processes for all relevant data domains.
• Conduct focus groups to generate in-depth qualitative data. Analyze focus group data in conjunction with survey findings to derive comprehensive insights.
• Direct, manage, and mentor junior team members to foster professional growth and ensure project success.
• Execution of engineering activities, requirements analysis, requirements traceability matrix, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment.
• Affirming the accuracy of all pertinent data, executing any necessary data updates endorsed by leadership.
• Collaborating and partnering with relevant business processes and digital solutions to ensure alignment with strategic roadmaps and seamless integration of existing data domains and business processes.
• Developing, documenting, and communicating the purpose of all relevant data attributes, definitions, and acceptable values to stakeholders, ensuring organizational alignment, and understanding.
• Designing, implementing, and operating necessary business processes to monitor data health, swiftly identify and remediate data health issues, and visually manage performance metrics across management levels.
• Conducting stakeholder training as needed and participating in data governance forums as required.
• Experience collaborating with developers on designing & developing integrations that can integrate Master Data with other systems.
• Experience in implementing and working with AWS and ServiceNow.

Requirements

• Requires a US Citizenship.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, SATX DISA facility, or Ogden, UT for hybrid onsite/offsite support.
• Bachelor’s Degree with 12 – 15 years of relevant experience or master’s with 10 -13 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Ability to work effectively across multidisciplinary teams.
• Proficiency in Microsoft PowerPoint, Word, and Excel.
• Maintain requirements traceability for software systems (RVTM).
• In-depth knowledge of data modeling, data architecture, and data warehousing.
• Successful and demonstrated experience with Agile methodologies (Scrum).

Qualifications

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git and Confluence.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application.
• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

Skills

• Collaborating with developers on designing & developing integrations that can integrate Master Data with other systems.
• Experience in implementing and working with AWS and ServiceNow.

Benefits

Pay Range $116,350.00 - $210,325.00

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.