Business Systems Analyst – Microsoft Dynamics 365 Commerce

Job Responsibilities

• Support, troubleshoot, and optimize Microsoft Dynamics 365 Commerce environments, including POS, pricing, printing, store operations, and transaction flows
• Analyze and resolve issues across Commerce, ERP, CRM, eCommerce, and integrated business platforms
• Collaborate with business stakeholders to translate operational and retail requirements into system improvements and scalable solutions
• Configure and maintain business rules, workflows, and system settings within D365 Commerce to support operational needs
• Support integration and data consistency between D365 Commerce and surrounding systems
• Participate in testing, release validation, deployments, and operational change activities
• Contribute to process standardization, documentation, and continuous improvement initiatives
• Coordinate effectively with vendors, implementation partners, and global IT teams while increasing internal ownership and reducing external dependency

Qualifications

• Minimum 5 years of experience in a Business Systems Analyst, Application Support, or similar role
• Minimum 3 years of hands-on experience with Microsoft Dynamics 365 Commerce
• Experience with additional Microsoft Dynamics 365 modules such as Finance & Operations, Supply Chain, Customer Service, or related platforms is strongly preferred
• Strong technical understanding of how D365 Commerce and integrated business applications operate
• Ability to analyze complex business and system issues, identify root causes, and drive practical solutions
• Ability configuring and supporting D365 Commerce functionality, workflows, and operational setups
• Experience working with system integrations, APIs, data flows, and interconnected business applications
• Strong communication and stakeholder management skills across Business and IT teams
• Experience working in global or distributed support organizations and extended workbench structures is a plus

Pay

SALARY RANGE: $110,000 - $130,000

Benefits

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.