Business Systems Analyst II- PLM Developer

About the Role

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are seeking a Business Systems Analyst to work directly with Product Development, Design Engineering, and Quality departments to build and manage a pipeline of Information Technology projects and enhancements that support PLM Program goals and objectives.

The position liaises with the technical organization to determine the timing and cost of specific projects. A successful candidate must be able to analyze and document business process flows from end to end, facilitate improvements, and convert them into requirements.

Responsibilities

• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Install, configure, and manage the ThingWorx platform, including its components.
• Create and develop applications using ThingWorx Mashups, services, and data models.
• Implement UI/UX customizations, REST APIs, and extensions to support client requirements.
• Participate in design reviews and code reviews.
• Ensure solutions align with regulatory and compliance standards (e.g., FDA, ISO).
• Adhere to the Quality System Procedures and Change Control.
• Participate in delivery of projects.
• Respond, resolve, or escalate reported incidents.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Develop and manage manual and automated test scripts.
• Support user acceptance testing and user training activities.
• Provide Level 2 and Level 3 on-call coverage support.

Requirements

• Bachelor’s degree required.
• 2+ years of relevant work experience.
• Knowledge of PTC Windchill and REST services.
• Experience integrating ThingWorx with other systems.
• Proficiency in JavaScript, Java, and SQL.
• Experience with test management and automation tools is preferred.
• Previous experience in Pharma or Medical Device industry would be preferable.
• Awareness of Jira or Azure DevOps Practices.

Skills

• Excellent communication skills and customer service orientation.
• Strong analytical and technical project management skills.

Benefits

• Medical, Dental, and Vision Insurance.
• Company-Provided Life Insurance.
• Voluntary Life Insurance.
• Flexible Spending Account (FSA).
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness).
• Matching 401(k) Retirement Plan.
• Annual Bonus.
• Wellness Incentive Program.
• Free Onsite Medical Clinics.
• Free Onsite Lunch.
• Tuition Reimbursement Program.
• Trip of a Lifetime.
• Paid Parental Leave.
• Paid Time Off.
• Volunteer PTO.
• Employee Assistance Provider (EAP).