Business Systems Analyst II

Responsibilities

• Analyze business needs and opportunities on moderately complex business problems to drill into what is needed and why.
• Gather and organize information on problems, procedures, projects.
• Analyze gathered data and develop solutions, alternative methods of proceeding, or summary assessments.
• Prepare research reports.
• May advise others on business or operational matters.
• Discuss business strategies, practices, or policies with managers to understand how to improve systems.
• May lead/coordinate system testing and compile UAT documentation.
• When appropriate confer with individuals to ensure successful functioning of newly implemented/revised systems or procedures.
• May review forms and reports and confer with management and users about format, distribution, and purpose, and identify problems and improvements.
• May interview individuals and conduct on-site observation to ascertain unit/department functions, work performed, methods, equipment, and staff used in order to improve systems.
• May document findings of study and prepare recommendations for implementation of new systems or procedures.
• May design, evaluate, recommend, and approve changes to forms and reports.
• May plan study of work problems, processes, procedures, such as organizational change, communications, information flow, integrated productions methods, inventory control, or cost analysis, etc.
• May serve as operations advisor to technical teams on projects involving technical solutions.
• May document business processes both in technical step-by-step formats and in work flow diagrams.
• May support user training as a subject matter expert.
• May lead operations based project initiatives that outline tasks associated with IT project work.
• May be required to design, implement, and maintain business process reviews and quality assurance programs that monitor new or changed programs.
• Develops and maintains a strong working relationship with the IT department.
• Performs project analysis and writes requirements and specifications to implement modifications and enhancements to data processing systems to support management control and decision-making activities.
• Reviews and analyzes external drivers for the business and conducts “best practices” research.
• Participates in matching technology to business needs and providing technical consulting services to users.
• Provides business expertise to IT department.
• Affords assistance in developing and maintaining system and/or training manuals.
• Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties/projects as assigned.

Qualifications

• Education: Bachelor’s Degree or equivalent combination of education and experience required.
• Work Experience: 3+ years performing directly related, progressively responsible, technical support analyst duties required. P&C knowledge is preferred. Agile experience preferred.
• Knowledge, Skills, And Abilities: Intermediate level knowledge of commonly-used concepts, practices, and procedures within field. Demonstrated ability to negotiate options, resolve conflicts, and influence others on complex topics. May require specific certification(s).
• Communication Skills: Excellent written and verbal communication skills. Excellent presentation skills.