Business Systems Analyst II
About the role
Serve as the subject matter expert for enterprise systems and related applications, overseeing their creation, documentation, implementation, and ongoing maintenance. Provide strategic input on key business initiatives and act as a liaison between Bank business units and system providers to support alignment and effective communication. Partner with the Chief Information Security Officer to support the Business Continuity Plan (BCP), including conducting desktop testing, gathering and organizing required information, and ensuring timely updates. Coordinate compliance-related activities, facilitate communication with appropriate management and staff, and analyze data to prepare reports and deliver meaningful insights and feedback to management and committees.
Responsibilities
- Analyze, evaluate, and monitor the workflow of supported applications and systems, recommending, designing, documenting, implementing, and maintaining improvements that enhance efficiency, reduce defects, streamline processes, eliminate redundancy, and elevate overall quality.
- Provide insight and support for key business initiatives with a focus on data quality, customer experience, and risk management.
- Develop and maintain standardized processes and procedures to ensure consistency across applications and systems.
- Serve as a subject matter expert to resolve issues promptly and effectively, collaborating with system providers to leverage full system capabilities.
- Support new product development, system upgrades, and enhancements, and work directly with vendor technical teams to troubleshoot issues.
- Prepare and deliver reporting and metrics to business lines.
- Participate in business line meetings to fully understand technology needs and deliver actionable user information, process improvements, and effective solutions.
- Manage system conversions, upgrades, and releases by building test scripts, coordinating and executing user testing, and ensuring interfaces and components remain current and functional.