Business Systems Analyst II

About the role

The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users. The BSA serves as the conduit between the customer community and the software development team through which requirements flow. They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed.

Projects can range from minor enhancements to larger and more complex work items for insurance quoting and policy management systems, and responsibilities may include production support on assigned systems. The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within the company. The BSA is involved at some level throughout the entire software development life cycle and collaborates with the technology teams to ensure that they have the information they need for successful solution delivery. They serve the agile teams by ongoing and iterative prioritization of the product backlog, ensuring requirements for user stories/features are complete prior to each sprint, and addressing questions the team may have in sprint planning and throughout the sprint. The BSA is responsible for seeing that the tasks are performed properly and verifying customer satisfaction.

Responsibilities

• Elicit, analyze, validate, specify, verify, and manage the real needs of project stakeholders.
• Serve as the conduit between the customer community and the software development team to facilitate requirements flow.
• Facilitate discussions among business stakeholders to gather and confirm functional requirements.
• Work on projects ranging from minor enhancements to complex work items for insurance quoting and policy management systems.
• Provide production support on assigned systems.
• Collaborate with IT to deliver software solutions for new and existing products and services.
• Engage throughout the entire software development life cycle.
• Prioritize the product backlog iteratively and ensure requirements for user stories/features are complete prior to each sprint.
• Address questions from the agile team during sprint planning and throughout the sprint.
• Verify customer satisfaction and ensure tasks are performed properly.

Requirements

• Bachelor of Science Degree or equivalent business experience.
• 3+ years of experience in the design and development of complex business systems, preferably in the Property & Casualty insurance industry.
• Good working and solid background knowledge of core business analysis practices and utilization of various techniques.
• Successful elicitation, prioritization, documentation, and organization of requirements.
• Ability to document and analyze business and system processes.
• Ability to provide recommendations for business and/or system processes.
• Effective and successful requirement estimation.
• Experience with full SDLC methodology including requirements, design, testing, and support in an agile environment.
• Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form.
• Flexible team player who can work in a fast-paced environment where ambiguity exists, and priorities are subject to change.
• Ability to successfully collaborate with all Project Sponsors/Governance, Core Project & Delivery Team participants.
• Ability to share knowledge and train others.
• Ability to multi-task (i.e., successfully work on several projects at the same time).
• Ability to work independently as well as effectively on medium to large projects.
• Demonstration of timely delivery of projects.
• Ability to professionally manage challenging situations.
• Must be proficient in Word and Excel.
• 3+ years of experience in Commercial Property & Casualty insurance.

Pay

The expected salary range for this role is $58,500.00 - $90,000.00. Salaries are based upon a wide range of factors including candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.