Business Systems Analyst II (60778)

About the role

The Business Systems Analyst II (BSA) is responsible for bridging the gap between business needs and IT solutions, ensuring that IT projects align with business objectives and deliver value. This role involves analyzing business processes, identifying requirements, and developing specifications for IT systems that enhance business operations and performance. The BSA works closely with stakeholders across various departments to ensure that IT systems are aligned with business goals and objectives.

Responsibilities

• Conduct thorough analysis of business processes and workflows to identify opportunities for improvement and automation.
• Elicit, document, and validate business and system requirements through techniques such as interviews, workshops, surveys, and analysis of existing systems.
• Translate business requirements into detailed functional and technical specifications for IT solutions.
• Use tools such as process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent processes.
• Collaborate with IT developers, architects, and other stakeholders to design IT solutions that meet business requirements.
• Develop use cases, user stories, and process diagrams to guide the development and implementation of IT systems.
• Ensure that proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards.
• Participate in design reviews and provide input on potential improvements and optimizations.
• Develop and execute comprehensive test plans to ensure that IT solutions meet specified requirements and quality standards.
• Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions.
• Identify, document, and track defects and issues, working with development teams to ensure timely resolution.
• Ensure that test cases cover all functional and non-functional requirements.
• Assist in the implementation and deployment of IT solutions, including system configuration, data migration, and user training.
• Provide post-implementation support to ensure smooth transition and adoption of new systems and processes.
• Develop and maintain user documentation, training materials, and system procedures to support end-users.
• Offer ongoing support and troubleshooting for implemented systems and processes.
• Build and maintain strong relationships with business stakeholders to understand their needs and ensure their requirements are met.
• Facilitate communication between business users and IT teams, acting as a liaison to ensure mutual understanding and alignment.
• Conduct regular meetings and presentations to update stakeholders on project progress, issues, and solutions.
• Gather feedback from stakeholders and incorporate it into project plans and future enhancements.
• Perform gap analysis to identify discrepancies between current processes and desired outcomes.
• Conduct feasibility studies and cost-benefit analyses to evaluate potential solutions and their impacts on business operations.
• Analyze and interpret data to support decision-making and identify trends, patterns, and areas for improvement.
• Create business cases and justification documents for proposed projects and initiatives.
• Monitor and evaluate the performance of IT systems and processes, identifying areas for continuous improvement.
• Stay current with industry trends, best practices, and emerging technologies to recommend innovative solutions.
• Participate in process improvement initiatives to enhance business operations and IT service delivery.
• Identify and implement best practices for business analysis and systems improvement to drive operational efficiency.
• Prepare comprehensive reports, dashboards, and presentations for business and IT management, detailing project status, progress, and key metrics.
• Maintain accurate documentation of requirements, design specifications, test plans, and training materials.
• Develop and maintain a repository of business processes, requirements, and IT documentation to support ongoing projects and future initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field required, or 6–8 years of additional relevant experience required.
• Master's Degree in Computer Science, Information Technology, Business Administration, or a related field preferred.
• 2+ years experience as a Business Systems Analyst or in a similar role, with a proven track record of delivering IT solutions that meet business needs required.
• 1+ years experience in analyzing and documenting business processes, requirements, and system specifications required.
• 1+ years experience with software development lifecycles, project management methodologies, and testing/QA processes required.
• 1+ years experience in conducting feasibility studies, cost-benefit analyses, and creating business cases required.
• CBAP (Certified Business Analysis Professional) or CCBA (Certification of Competency in Business Analysis) preferred.
• Additional certifications in relevant areas (e.g., PMP, Agile) preferred.
• Certifications in data analysis, process improvement (e.g., Lean Six Sigma), or related fields preferred.

Benefits

• Career Growth: Ongoing world-class training and proven career paths to develop expertise and advance within AAA Northeast.
• Trusted Legacy: Over 120 years of service excellence, protecting members, employees, and their families.
• Future-Focused: New business offerings and increasing digital presence, focused on innovating for the future.
• Award-Winning: Named a Top Employer for the last 7 years.
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contribution, fully vested and made every pay period.
• Paid Time Off: 3 weeks' vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually.
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more.
• Culture: Highly collaborative organization valuing connection, transparency, and trust; "cameras on" approach during virtual meetings to build strong working relationships and shared accountability; diverse culture shaped by talents, experiences, and perspectives of employees.

Pay

Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.