Business Systems Analyst I

About the Company

Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. The RealCold platform operates a national, omni-channel network, inclusive of traditional storage offerings, as well as a comprehensive direct-to-consumer program, which can reach the majority of U.S. consumers within 1- or 2-day ground service.

At RealCold, you're more than an employee—you’re part of a team that's building the future of cold chain logistics. We invest in our people by providing opportunities to learn, grow, and advance while fostering a culture built on integrity, accountability, safety, and continuous improvement.

About the Role

The Business Systems Analyst I will function as a liaison between IT and users, combining business and technical expertise. This role provides technical support, documentation, and handles small projects while translating business needs into simple technical solutions. It reports within Operations IT and offers exposure to systems such as WMS and TMS.

Responsibilities

• Review, analyze, and evaluate user needs to create solutions that support overall business strategies.
• Provide first-line technical support for common software and basic networking issues; escalate complex problems to senior staff.
• Document system requirements, define scope and objectives, and create specifications that drive system, dashboard, and process development and implementation.
• Document processes and troubleshooting steps; maintain FAQs and knowledge-based articles.
• Support creation and maintenance of Power BI dashboards and reports (refresh data sources, run simple queries, format charts).
• Handle onboarding tasks (equipment setup, account provisioning).
• Work with vendors and internal partners under the direction of senior staff.
• Research low-cost/built-in analytics features and flag useful tools.
• Perform other duties as assigned (documentation, testing, data validation).

Requirements

• Legally authorized to work in the United States without current or future employer-sponsored visa support.
• Associate’s degree in information systems, computer science, business, or related field (or equivalent experience).
• Two years of related experience (internships, part-time work, coursework count towards this requirement).

Preferred Qualifications

• Certifications: CompTIA A+, Microsoft Power BI (DA-100), or similar.

Skills

• Basic technical literacy: Microsoft Office, browser navigation, and willingness to learn new tools.
• Familiarity with database concepts and basic SQL is a plus.
• Interest in data visualization and reporting; experience with Power BI preferred.
• Strong communication and problem-solving skills.
• Ability to manage tasks and follow through on assignments.
• Eagerness to learn and grow in systems analysis and BI.
• Able to work in short timeframes and under pressure.
• Team spirit and autonomy.
• Strong oral and written communication skills.
• Adaptability and interest in being part of a growing organization.

Work Environment

• Typical workweek: standard 40 hours with some overtime.
• Time spent in an office setting within a cold storage facility, with exposure to low to below-zero temperatures.
• Occasional exposure to disagreeable elements such as dust and noise.
• Fast-paced environment with moving machines, including order pickers and forklifts.

Physical Requirements

• Continually: Sit, stand, walk, speak, hear, type, write, and read for extended periods.
• Occasionally: Stand, carry, lift, push, and reach up to 15 lbs.

Benefits

• Competitive pay and comprehensive benefits.
• Career growth and leadership development opportunities.
• A safety-first culture where every employee matters.
• A collaborative team that values your ideas and contributions.
• Meaningful work with a fast-growing industry leader.