Business Systems Analyst I
About the role
At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.
The Business Systems Analyst I will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.
Responsibilities
- Learn and support all company-specific software solutions.
- Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
- Acts as a technical resource in assisting users to resolve problems with all computer systems.
- Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
- Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users.
- Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.