Business Systems Analyst I

About the role

The Business Systems Analyst I will be responsible for supporting all hardware and software issues, providing escalated technical software and hardware problem resolution, assisting with various types of computer issues, and providing one-on-one end-user training as needed.

Responsibilities

• Support all company-specific software solutions
• Install, troubleshoot, and develop technical solutions for all hardware and software issues related to computer equipment
• Aid in resolving problems with all computer systems
• Resolve escalated issues related to operating systems updates, patches, and configuration changes on a regular basis
• Identify, diagnose, and resolve escalated problems related to software, hardware, internet, etc., and communicate solutions to users
• Maintain records of daily data communication transactions, problems, and actions taken, and installation activities within the specified ticketing database
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
• Confer with users, conduct diagnostics, and provide technical assistance and support
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
• Document procedures and solutions for help desk issues
• Answer both technical and non-technical questions for users and make recommendations on areas of process improvement
• Assist with reporting solutions, providing analytical queries and tools for operational management as needed
• Assist in supporting site intranet
• Perform basic computer and RF repairs and workstation integration

Qualifications

• Bachelor’s Degree in Computer Science, Industrial Engineering, or related field or equivalent experience in a technology-related field
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required
• SAP WMS experience preferred
• Experience using shipping software such as a TMS, Parcel, or other carrier application preferred
• Beginning to moderate SQL skillset
• Experience with DB2 SQL, or MySQL preferred
• Experience working with File Transfer Protocol and API communication methods is preferred
• Beginning XML skillset helpful but not required
• Experience with PHP and HTML is helpful but not required

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
• Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise
• Authentically gains trust and support of peers
• Managing Transitions/Change Management - Effectively plans, manages, and communicates changes in processes with appropriate stakeholders
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy

Travel Requirements

This position is expected to travel on rare occasions. A passport is not required, but recommended.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays - 10 days

Disclosures

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