Business Systems Analyst - Compensation & Classification

About the role

Seattle Human Resources promotes workforce equity and excellence through high-quality services that support more than 12,500 City employees and over 1,000 job classifications. The Compensation & Classification unit ensures positions across the City are classified and compensated fairly, consistently, and competitively. We are seeking a Business Systems Analyst to serve as the primary steward of SHR’s compensation and classification technology ecosystem—an environment that includes a PowerApps-based workflow system, a PDQ portal interface, nested relational databases, and integrations with Workday. This role ensures operational continuity for systems that are essential to Citywide HR functions. This work is hands-on, highly collaborative, and requires strong business analysis skills, technical project coordination, and deep customer support engagement. This role is ideal for someone energized by problem-solving, able to navigate complex systems, comfortable managing high-volume service requests, and confident working independently to determine priorities in a dynamic environment. You will play a central role in supporting classification operations, leading technical and process improvement initiatives, and maintaining daily system functionality, including urgent break/fix needs.

Responsibilities

• Stewardship of Citywide Compensation & Classification Systems
  • Serve as the technical lead for SHR’s compensation and classification systems, including the PowerApps workflow platform, PDQ portal, nested database structures, and Workday interfaces, and workflow automations.
  • Maintain system functionality, ensure data quality and security, develop dashboards and reports, and manage system interfaces.
  • Handle frequent and time-sensitive break/fix needs, performing in-house troubleshooting before issues are escalated to IT.
• Customer Support & Service Desk Operations
  • Manage the unit’s service desk and deliver responsive, human-centered support to HR partners and City departments.
  • Oversee data intake and program-wide monitoring of classification requests, resolve first-level issues, track operational metrics, and ensure clear and timely communication.
  • Support a high volume of inquiries that are essential to business continuity across the City.
• Operational Administration & Workflow Management
  • Independently administer the daily operations of classification and compensation systems, including data management, workflow automation, documentation, and process development.
  • Investigate and resolve system errors, refine business processes, and develop solutions to remove technical or procedural barriers.
  • Lead quarterly development cycles by organizing enhancement requests, limiting work-in-progress through effective prioritization, translating needs for IT partners, conducting QA testing, and validating system releases.
• Leadership of Complex, Multi-Year Systems & Process Projects
  • Lead multi-year technical and operational improvement projects with cross-department scope.
  • Responsibilities include defining requirements, coordinating contributors, mapping and redesigning workflows, and overseeing testing and implementation.
  • Upcoming work includes redesigning major processes—such as the Labor Relations review workflow—to improve visibility, reduce delays, and strengthen overall operational efficiency.

You will be most successful in this role with a combination of the following

• Ability to provide
  • Excellent customer service to HR partners and departments, particularly when managing requests.
  • Strong emotional intelligence and diplomacy.
  • Effective bridging of communication gaps between technical and non-technical audiences regarding issues and requirements.
  • Independence in a self-directed environment.
  • Effective collaboration with diverse stakeholders.
  • Troubleshooting of complex system issues and strong partnership with IT.
  • Creation of process documentation and workflow maps.
  • Analysis and documentation of business requirements.
• Experience in
  • Creating and maintaining data models to support business processes.
  • Technical project management (Agile, hybrid, and waterfall).
  • Low-code automation tools (PowerApps, Power Automate).
  • Service desk or helpdesk operations.
  • Process development, metrics design, and reporting.
  • HRIS systems (Workday preferred).
  • Translating functional needs into technical specifications.
• Skills or certifications in
  • Jira or Azure DevOps.
  • Project Management Professional (PMP).
  • Certified ScrumMaster.
  • Microsoft Office Suite.
  • Microsoft Dynamics.
  • Microsoft Project.
  • Power Automate and other low-code automation systems.
  • Adobe Sign.
  • Process mapping (Visio or equivalent).
  • Database design and implementing appropriate data security measures.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration with an emphasis in business systems technology, or a related field AND three (3) years in systems, operations, procedures, research, analysis, or a related field
• OR Associate Degree in Computer Science, Information Technology, Business Administration with an emphasis in business systems technology, or a related field AND four (4) years in systems, operations, procedures, research, analysis, or a related field
• OR five years in business systems, business technology operations, procedures, research, business analysis, or a related field

Pay

The full pay range for this step-progression position is $56.23 – $65.54 per hour. New employees begin at Step 1, which is $56.26 per hour. Current City employees starting rate of pay will be based on Personnel Rules.

Schedule

This role follows a hybrid schedule, with employees in the office two days per week. Tuesdays are a required in-office day for the team. Specific schedules will be agreed upon between the employee and their supervisor and are subject to change.

Benefits

• Vacation, holidays, and sick leave.
• Medical, dental, vision, life, and long-term disability insurance for employees and their dependents.
• More information about employee benefits is available here.