Business Systems Analyst

Position Summary

About the role

Serves as subject matter expert and business systems analyst for assigned enterprise applications. Manages technology projects from initiation through implementation. Collaborates with stakeholders to gather requirements, improve business processes, implement and integrate data-driven solutions that advance the Town's strategic priorities.

Responsibilities

• Serves as the initial point of contact for departments for assigned applications.
• Serves as the primary technical analyst and subject matter expert for assigned enterprise applications, providing leadership for system administration, configuration, optimization, maintenance, and lifecycle planning.
• Counsels business units on the selection, installation, and operation of computer hardware and software.
• Conducts business requirements gathering through interviews, process mapping, and stakeholder engagement.
• Translates business needs into functional and technical specifications.
• Evaluates business processes and activities that relate to application functionality, recommends improvements and modifications, and writes and modifies operating procedures.
• Prepares various reports, as required, including project schedules and updates, program manuals, charts, and diagrams.
• Develops user documentation, standard operating procedures, knowledge base articles, and technical documentation.
• Evaluates, analyzes, and recommends new releases and enhancements to existing applications.
• Maintains and monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Serves as technical lead on complex applications and maintenance assignments by working with department managers and key users to identify project milestones, phases, and elements, form project teams, and establish project budget requirements.
• Works with the cybersecurity team to ensure cybersecurity guidelines are followed, and applications meet cybersecurity best practices.
• Trains Town employees in software and application usage and develops documentation requirements of programs and systems for users and staff.
• Utilizes project management methodologies (i.e. PMI, Agile, Lean) to manage and report on IT projects. This includes charters, change control, project cost tracking, after action, etc.
• Collaborates with vendors, consultants, and internal stakeholders to troubleshoot complex technical issues, budgetary items, coordinate enhancements, and manage support activities.
• Leads cross-functional technology projects from initiation through implementation utilizing industry standard project management methodologies. Develops project charters, schedules, budgets, risk assessments, status reports, change management documentation, and post-implementation reviews.
• Plans, coordinates, and executes enterprise software implementations, upgrades, migrations, and enhancement projects while ensuring successful adoption and minimal operational disruption.
• Analyzes new applications, prior to onboarding, to ensure that they meet IT department standards, direction, policy and cybersecurity best practices.

Requirements

• A bachelor’s degree from an accredited college or university in Management Information Systems, Computer Science, IT, or a closely related field.
• Three (3) years’ experience in project management, software implementation, and/or process mapping.

Qualifications

• Ability to facilitate meetings, gather requirements, document business processes, and communicate technical concepts to non-technical audiences.
• Ability to communicate effectively both verbally and in written communication.
• Ability to build collaborative relationships with departments, vendors, and technical staff.
• Ability to lead multiple concurrent projects while managing competing priorities and deadlines.
• Ability to analyze complex business and technical problems and develop practical, scalable solutions.
• Ability to work independently or collaboratively with department representatives, and internal teams.
• Knowledge of, or ability to learn, Town and Department policies and procedures.
• Knowledge of business systems analysis principles, requirements gathering techniques, and business process documentation.
• Knowledge and ability to conduct project management in accordance with industry standards.
• Knowledge of governmental business processes, policies, regulations, and concepts.
• Knowledge of change management and change control processes.
• Knowledge of relational databases and SQL for data analysis, reporting, and troubleshooting.
• Ability to follow verbal and written instructions.

Skills

• Facilitation skills
• Business requirements gathering
• Technical documentation creation
• Project management
• Collaboration with stakeholders
• Problem-solving
• Communication (verbal and written)
• Software implementation
• Process mapping
• Security compliance
• Training delivery

Benefits

The Town of Oro Valley offers a comprehensive benefits package that includes:

• Pension plan
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Short-term disability
• Long-term disability
• Flexible spending accounts
• Retirement savings plan
• Employee assistance program
• Continuing education reimbursement
• Telework options

Pay

Starting Salary Depending On Experience And Qualifications

Hiring Range: $81,841 - $92,071

Schedule

Regular and reliable attendance; may work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required.

Special Requirements

• Must pass an Arizona Criminal Justice Information System (CJIS) background check and screening by the Oro Valley Police Department.

Environmental Factors and Working Conditions

Work is performed in an indoor environment. This position requires working on-site.

Why Apply

Oro Valley is a planned community cradled in the shadows of the magnificent Santa Catalina Mountains, with hiking trails through Catalina State Park, hiking and bicycle trails throughout the Town, world-class golf courses, horseback riding and a long-valued cultural tradition, vibrant for over a thousand years. Oro Valley has received many accolades through the years and is proud to have been named: Best Places to Live in Arizona, Best Towns for Families and Best Places in America to Live and Launch a Small Business. Oro Valley is located in northern Pima County, just three miles north of Tucson, and a quick drive to the University of Arizona and Tucson International Airport. With average high temperatures of 83.4 degrees, average lows of 53.8 degrees, the town sits at an elevation of 2,640 feet, covers more than 34 square miles and has a current population of 41,011. Oro Valley was incorporated in April, 1974. Oro Valley is also quickly developing a strong reputation as home to the emerging bioscience and biotech industries. We are a young, diverse, dynamic community with a responsive government and our schools are among the finest in Arizona. The Town of Oro Valley has a council/manager form of government. Six council members and the mayor are elected for four-year terms. The town manager is appointed by town council. The Town of Oro Valley provides high-quality services including: police, planning, zoning, construction, inspection, transit services, traffic engineering, street maintenance, storm water management, flood control, water utility, parks, recreation, aquatics, library, cultural resources, economic development, constituent services, community and media relations, budget development, debt and investment management, attorney services, magistrate court and more. Town of Oro Valley currently has a benefits program that is currently offered to employees of the Town who work 20 or more hours per week on a regular basis. (Part-time employees working at least 20 hours per week may qualify for participation in the individual plans, dependent upon the specific terms of coverage.) Please click on the following link to get a full description of all the benefits that the Town of Oro Valley offers. Town of Oro Valley Benefits Guide 2026/2027

Required Question

• Do you have a bachelor’s degree from an accredited college or university in Management Information Systems, Computer Science, IT, or a closely related field?
• Do you have three (3) years’ experience in project management, software implementation, and/or process mapping?
• Please list any certifications that you possess.