Business Systems Analyst

Job 2982 - Business Systems Analyst - Contract located in Ramsey County, Minnesota Medical Engineering Consultants (MEC) support medical device and pharmaceutical companies to be more efficient and productive by providing resources, knowledge, and expertise to augment and supplement to their work. Our vision is to closely align our clients’ needs with the best resources available in the marketplace. We take proactive, preventative, and corrective action and create a roadmap for ongoing future improvement by identifying, integrating, and executing sustainable solutions that validate processes, ensure fully compliant quality systems, and close gaps between current and FDA expected stages. MEC offers companies short or long-term support — from high-end leaders, managers and consultants to skill-set Engineering staff and SME’s (Subject Matter Experts). MEC's mission is to inspire positive cultural change from within, and always exceed our clients’ expectations. About The Role The Business Systems Analyst supports our Customer Care and Capital Equipment organizations across US, EMEA, and Global operations, helping enable the business processes, systems, and technologies that support our customers and diverse portfolio of products. As part of a global team focused on deploying technology-based solutions at scale, our mission is to deliver for our patients through a customer-focused experience that is easy, innovative, and valued. In this role, you will provide day-to-day business systems and process support, with a primary focus on SAP and the technologies supporting Customer Care and Capital Equipment. You will work directly with end users to troubleshoot issues, understand business needs, analyze processes and data, and collaborate with business and technology partners to identify opportunities for improvement. This role provides the opportunity to develop broad knowledge across Customer Care, Capital Equipment, SAP, business processes, systems, and data, while gaining exposure to regional and global operations. Importantly, our work extends beyond resolving individual issues. We want to understand what those issues are telling us. You will help identify recurring trends and root causes and contribute to improvement efforts designed to address issues upstream and reduce their recurrence. Your Responsibilities Include Customer Care & Capital Equipment Systems Support Provide hands-on support to Customer Care and Capital Equipment users across US, EMEA, and Global operations. Support end users performing day-to-day activities using SAP and related business systems. Troubleshoot system, process, and data issues and help users navigate operational challenges. Resolve support requests within established processes and escalate more complex issues to appropriate business or technology partners. Support processes including sales order management, pricing, quotes, delivery, billing, inventory, customer master data, and Capital Equipment-related activities. Assist with end-user training, documentation, and knowledge sharing to improve adoption and effective use of systems and processes. Process & Business Analysis Develop an understanding of end-to-end Customer Care and Capital Equipment processes and how they interact with systems, data, and downstream/upstream functions. Analyze existing processes, systems, and data flows to identify issues and opportunities for improvement. Gather and document business requirements with support from business stakeholders and senior team members. Assist with testing and validation of system enhancements, configuration changes, and new capabilities. Identify opportunities to simplify, standardize, and automate repeatable activities. Support Insights & Root Cause Analysis Track and manage support requests related to Customer Care, Capital Equipment, SAP, and connected business processes. Analyze support data to identify recurring issues, trends, and common themes. Assist with root-cause analysis across systems, data, processes, and user interactions. Work with team members and cross-functional partners to understand why recurring issues are occurring and where they originate. Help translate those insights into improvement opportunities that can address issues upstream and reduce future support demand. Support tracking of improvement actions and outcomes to understand whether changes are having the intended impact. Cross-Functional Collaboration Collaborate with colleagues across Customer Care, Capital Equipment, Technologies & Solutions, IT, Master Data Management, business process teams, and other supporting functions. Support initiatives requiring coordination across multiple teams, systems, regions, or processes. Share insights from day-to-day support activities that may indicate broader business, data, process, or system opportunities. Build relationships across US, EMEA, and Global teams and develop an understanding of how different functions work together to support our customers. Continuous Improvement & Development Develop expertise in Customer Care and Capital Equipment processes, SAP, and supporting technologies. Participate in continuous improvement, automation, and system enhancement initiatives. Look for opportunities to make processes and systems easier, more efficient, and more reliable for end users. Stay current with relevant SAP capabilities, business processes, and emerging technologies. Develop analytical, technical, and business skills through exposure to regional and global projects and initiatives. Quality Systems Duties And Responsibilities Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Requirements Education: Bachelors degree in Information Technology, Business Administration, Supply Chain, or a related field. Approximately 1-3 years of relevant experience in Customer Care, Capital Equipment, business systems, business analysis, supply chain, SAP support, or a related area. Experience with SAP ECC and/or S/4HANA is preferred; SAP Sales & Distribution experience is a plus. Exposure to Customer Care and/or Capital Equipment processes is highly valued. Familiarity with areas such as Sales Order Management, Pricing, Quotes, Availability Check, Delivery, Billing and Invoicing, Inventory, or Customer Master Data is beneficial. Strong analytical, problem-solving, and critical-thinking skills. Curiosity and a desire to understand why an issue occurred, not simply how to resolve it. Strong attention to detail and the ability to organize and manage multiple priorities. Effective written and verbal communication skills. Ability to collaborate across different functions, regions, and levels of the organization. Willingness and ability to learn new business processes, systems, and technologies. Familiarity with regulated industries or compliance requirements is a plus. MEC does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Medical Engineering Consultants (MEC) and will not be obligated to pay a placement fee. Sponsorship is not available for this position Check us out at www.medicalengineeringconsultants.com AAP/EEO DFWP Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.