Business Systems Analyst 2

About the role

Berkshire Hathaway Homestate Companies, Workers Compensation Division, seeks an IT Business Systems Analyst 2 to bridge the gap between IT and business units. This role focuses on analyzing business needs, translating them into technical solutions, and supporting the enhancement and management of various business systems.

Responsibilities

• Gather business needs, processes, and objectives through interviews, workshops, and document analysis.
• Design solutions, validate feasibility, and ensure scalability with IT teams.
• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Support project planning, define project scope, and estimate resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT).
• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.
• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making.
• Stay updated on industry trends, best practices, and emerging technologies.
• Proactively identify opportunities for process improvement and lead initiatives to optimize.
• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.
• Coordinate product launches, working closely with release management, DevOps, and support teams.
• Maintain and monitor the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders.
• Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Qualifications

• Education: Bachelor's degree in Information Technology, Business, or related field.
• Experience: Minimum of 3 years of experience as a Business Systems Analyst or similar role.
• Experience with low code platforms and experience with SQL and data visualization tools highly preferred.
• Experience with microservices architecture, containerization (e.g., Docker, Kubernetes), and modern cloud-native applications.
• Hands-on experience with tools like Git, Jenkins, or containerization.
• Certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications.
• Skills: Strong knowledge of automation tools, monitoring, and logging platforms; proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana); analytical thinking; strong root cause analysis skills; ability to understand complex business needs and translate them into technical solutions; strong understanding of business processes and ERP/CRM systems; communication skills; proficient in conveying technical information to non-technical stakeholders and vice versa; project management; skilled in planning, organizing, and managing resources to bring about successful project completion; adaptability; open to learning and adapting to new systems, technologies, and business.

Benefits

• Work Life Balance
• Work From Home Program (up to 2 days per week upon eligibility)
• Modernized Historical Setting in East Sacramento
• Free Lot Parking
• Paid Time Off
• Paid Holidays
• Retirements Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program
• $97,390 - $121,280 a year