Business Systems Analyst 2

About the role

Berkshire Hathaway Homestate Companies, Workers Compensation Division, seeks an IT Business Systems Analyst 2 to bridge the gap between IT and business units. This role requires gathering business needs, analyzing systems, designing solutions, and supporting projects to enhance efficiency and alignment with organizational goals.

Responsibilities

• Gather business needs through interviews, workshops, and document analysis.
• Design solutions, validate feasibility, and ensure scalability.
• Analyze existing systems and workflows to identify gaps and areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Support project planning, define project scope, and estimate resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT).
• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements.
• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.
• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making.
• Stay updated on industry trends, best practices, and emerging technologies.
• Proactively identify opportunities for process improvement and lead initiatives to optimize.
• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.
• Coordinate product launches, working closely with release management, DevOps, and support teams.
• Maintain product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders.
• Ensure that all business applications comply with industry regulations and internal security standards.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Qualifications

• Education: Bachelor's degree in Information Technology, Business, or related field.
• Experience: Minimum of 3 years of experience as a Business Systems Analyst or similar role.
• Experience with low code platforms and experience with SQL and data visualization tools highly preferred.
• Experience with microservices architecture, containerization (e.g., Docker, Kubernetes), and modern cloud-native applications.
• Hands-on experience with tools like Git, Jenkins, or containerization.
• Certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications.
• Skills: Strong knowledge of automation tools, monitoring, and logging platforms; proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana); analytical thinking; strong communication skills; project management; adaptability; ability to work independently but in a collaborative manner; willingness to learn and adapt to new systems, technologies, and business.

Benefits

• Paid Time Off
• Paid Holidays
• Retirements Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

Pay

$111,550 - $140,000 a year

About Us

With over 50 years in business, Berkshire Hathaway Homestate Companies, Workers Compensation Division, has grown from a regional organization to a national insurance group, offering insurance products coast-to-coast. Our relationships are the cornerstone of our culture, and we believe in doing the right thing. We invest in our business to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts. At BHHC, we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.