Business Systems Analyst 1

CORE RESPONSIBILITIES

• Develop a detailed action plan with goals and target dates and obtain necessary approvals.
• Maintains ongoing communication and rapport with managing staff.
• Flowcharts of existing processes versus improved flow.
• Prepares time and cost estimates for projects and proposals.
• Conducts research for best practice models and benchmarking.
• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
• Designs improved work systems by revising work standards, policies, and standard operating procedures.
• Improves productivity through the application of technology and human factors.
• Aids in designing supply chain management standards across the university department.
• Captures data to measure baseline versus improvement before and after implementing recommendations.
• Prepares presentations of projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
• Participates in continuing quality improvement activities.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Collaborate with the Director of Information Technology for the Division of Student Affairs to elicit, document, and manage requirements for divisional projects, including third-party and in-house-developed applications.
• Lead and coordinate project kickoffs, stakeholder meetings, and progress tracking to ensure timely and successful completion.
• Develop and document use and test cases to validate project objectives and system functionality.
• Organize and facilitate test sessions with product owners, end users, and stakeholders to ensure quality assurance.
• Provide comprehensive onboarding, user training, documentation, and post-implementation support for all divisional applications.
• Contribute to developing, implementing, and enhancing mobile and web-based applications across the division.
• Analyze, implement, and optimize business processes and technology solutions within Fusion, StarRez, and other departmental systems, and third-party applications.
• Manage regular updates, continuous enhancements, and maintenance of StarRez mobile applications and other divisional third-party applications to optimize the user experience.
• Serve as a liaison between users and vendor support teams, providing feedback to enhance software functionality and usability.
• Aid in gathering requirements for new integration and create new configuration for third-party systems.
• Ensure system security by managing user access requests, overseeing permission assignments, and conducting onboarding training for new users across departments and campus partners.
• Create and manage Business Requirements Documents (BRDs) to capture project scope, stakeholder needs, functional specifications, and integration requirements.
• Develop and maintain comprehensive documentation for all business processes, system integrations, and application workflows to ensure consistency and operational continuity.
• Create and manage Qualtrics forms for the division.
• Support and maintain for several existing systems developed in-house.
• Work with Telecommunications to oversee installation, troubleshooting, configuration and continued support of the Division’s technology (hardware/software).
• Lead and support the Mobile Device Management Solution (Microsoft Intune) for the division, including over 200+ mobile devices, and kiosk computers.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a relevant field.
• Minimum 3 years of relevant experience.
• Skills in collecting, organizing, and analyzing data.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• Understanding of Mobile Device Management Solutions such as Apple Configurator or Microsoft Intune, preferred.