Business System Professional

Hybrid work modality.

About the role

The Bursar's Office at CU Boulder is part of the Student Financial Services unit within the Enrollment Management division. We provide essential tools for students to succeed academically and support university operations by strategically managing key financial resources. This position serves as the primary operational support resource for SF-Special Programs (B3) within the Bursar's Office, overseeing student financial processes, supporting students, academic departments, campus partners, and external vendors, and resolving complex student account and program-related issues.

The role also provides operational support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, user support, records management, and business continuity.

Responsibilities

• System Operations and Program Administration:
  • Represent the Bursar's Office in B3 program initiatives, cross-functional workgroups, and meetings related to special program operations.
  • Serve as a resource for students, departments, vendors, and campus partners by supporting special program administration, account management, operational processes, and issue resolution.
  • Maintain knowledge of special program requirements, student financial policies, and business processes to ensure accurate account management and effective problem resolution.
  • Research and resolve student account issues using Campus Solutions, vendor systems, and other university resources.
  • Analyze vendor system processing, coding, and error messages to identify root causes, resolve account issues, and provide guidance to students and campus partners.
  • Exercise professional judgment in determining appropriate actions for account adjustments, issue resolution, and addressing customer concerns, aligned with university policy.
  • Use reporting and query tools (PS Query, MS Access) to identify student populations, troubleshoot issues, and support operational processes.
  • Collaborate with campus partners (Office of the Registrar, Office of Financial Aid, academic departments) and external vendors to resolve account discrepancies and support program operations.
  • Make recommendations for process improvements, system enhancements, and issue resolution based on operational experience.
  • Develop, maintain, and update process documentation, procedures, and reference materials to support SF-Special Programs operations and business continuity.
• OnBase Operations and Support:
  • Provide day-to-day operational and technical support for the OnBase document management system, including workflow monitoring, troubleshooting, and end-user assistance.
  • Monitor workflow activity and apply analytical skills to identify, research, and resolve processing and system issues.
  • Perform routine system maintenance, records retention, document archiving, and data cleanup to ensure compliance with university requirements.
  • Maintain and update system documentation, procedures, and reference materials for OnBase processes.
  • Collaborate with the primary OnBase administrator to develop technical and business process knowledge for operational support and business continuity.
  • Assist with the development, modification, and testing of OnBase workflows, forms, and configuration changes.
• Student Financial Systems Configuration, Development, and Testing:
  • Assist with the development, testing, and maintenance of tuition, fee, and refund configuration within the CU-SIS Student Financials module.
  • Ensure timely scheduling, execution, and review of tuition calculation, billing, refund, and related B3 student financials processes.
  • Use reporting and query tools (PS Query, MS Access) to analyze and troubleshoot student financial processes and validate system configuration.
  • Collaborate with cross-functional partners to support testing, validation, and quality assurance activities for B3 student financial processes.
  • Assist with gathering business requirements and developing documentation for B3-related system enhancements and process improvements.
  • Develop and implement test cases, document results, and escalate concerns within established guidelines.
  • Perform system testing for PUM testing, PeopleTools upgrades, vendor enhancements, and other system changes impacting B3 operations.
• Student Account Advisor:
  • Provide account advising and operational support to students, academic departments, and campus partners regarding student accounts, billing, and troubleshooting.
  • Manage and respond to inquiries via the sf-specialprograms@colorado.edu shared mailbox, prioritizing responses and ensuring accurate communication.
  • Generate and provide account-related documentation (tax forms, account statements, itemized receipts) while ensuring compliance with FERPA and university requirements.
• Special Projects:
  • Implement special projects as required by the Bursar's Office or the University.

Requirements

• Bachelor's degree from an accredited institution. Experience in Information Systems and/or Business Analysis may substitute for the degree on a year-for-year basis.
• One or more years of experience with OnBase, developing reports/queries, or knowledge of relational databases in integration between technical and business systems.
• Experience in a higher education setting.

Benefits

• Comprehensive benefits package including medical, dental, and retirement plans.
• Generous paid time off.
• Tuition assistance for employees and dependents.
• ECO Pass for local transit.
• Access to CU Advantage program perks and world-class outdoor recreation in Boulder County.

Pay

The annual salary range is $65,000 - $70,000.