Business System Professional

CU Boulder’s Bursar’s Office, part of Student Financial Services within the Enrollment Management division, provides essential tools for student success and supports university operations by strategically managing key financial resources.

About the role

This position serves as the primary operational support resource for SF-Special Programs (B3) within the Bursar's Office. It provides operational oversight of B3 student financial processes, supports students, academic departments, campus partners, and external vendors, and researches and resolves complex student account and program-related issues. The role also supports the configuration, processing, validation, and testing of B3 student financial activities, including tuition, fees, billing, and refunds, while participating in system enhancements and business process improvements. Additionally, it provides operational support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, user support, records management, and business continuity.

Responsibilities

• System Operations and Program Administration:
  • Represent the Bursar's Office in B3 program initiatives, cross-functional workgroups, and meetings related to special program operations.
  • Serve as a resource for students, departments, vendors, and campus partners by supporting special program administration, account management, operational processes, and issue resolution.
  • Maintain knowledge of special program requirements, student financial policies, and business processes to ensure accurate account management and effective problem resolution.
  • Research and resolve student account issues using Campus Solutions, vendor systems, and other university resources.
  • Analyze vendor system processing, coding, and error messages to identify root causes, resolve account issues, and provide guidance to students and campus partners.
  • Exercise professional judgment in determining appropriate actions for account adjustments, issue resolution, and addressing customer concerns, in alignment with university policy.
  • Use reporting and query tools (PS Query, MS Access) to identify student populations, troubleshoot issues, and support operational processes.
  • Access and use vendor systems to research accounts, investigate discrepancies, and support program operations.
  • Collaborate with campus partners (Office of the Registrar, Office of Financial Aid, academic departments) to support students and program operations.
  • Collaborate with external vendors to research and resolve account discrepancies, configuration issues, and processing errors impacting B3 operations.
  • Recommend process improvements, system enhancements, and issue resolution approaches to leadership based on analysis and operational experience.
  • Coordinate with external vendors to support ongoing program administration, operational initiatives, and business process changes.
  • Develop, maintain, and update process documentation, procedures, and reference materials to support SF-Special Programs operations and ensure business continuity.
• OnBase Operations and Support:
  • Provide day-to-day operational and technical support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, and end-user assistance.
  • Monitor workflow activity and apply analytical and problem-solving skills to identify, research, and resolve processing and system issues.
  • Research and resolve workflow, document management, and user issues using system functionality and established procedures.
  • Perform routine system maintenance and administrative tasks to ensure stability, accuracy, and integrity of document management operations.
  • Support records retention, document archiving, and data cleanup activities to ensure compliance with departmental and university requirements.
  • Maintain and update system documentation, procedures, and reference materials related to OnBase processes and workflows.
  • Collaborate with the primary OnBase administrator to develop technical and business process knowledge for operational support and business continuity.
  • Assist with the development, modification, and implementation of OnBase workflows, forms, and configuration changes.
  • Assist with testing workflow enhancements, system upgrades, and configuration changes to validate functionality.
• Student Financial Systems Configuration, Development, and Testing:
  • Assist with the development, testing, and maintenance of tuition, fee, and refund configuration within the CU-SIS Student Financials module.
  • Ensure timely scheduling, execution, and review of tuition calculation, billing, refund, and related B3 student financials processes.
  • Use reporting and query tools (PS Query, MS Access) to analyze and troubleshoot student financial processes and validate system configuration.
  • Apply analytical and problem-solving skills to support validation and quality assurance activities for accurate tuition, fee, refund, and billing outcomes.
  • Collaborate with tuition and fees QA tester and cross-functional partners to support testing, validation, and quality assurance activities.
  • Assist with gathering business requirements and developing business cases, functional specifications, and documentation for B3-related system enhancements.
  • Develop and implement test cases, document results, and identify issues for resolution within established guidelines.
  • Perform system testing, including PUM testing, PeopleTools upgrades, vendor enhancements, and CU-SIS development items impacting B3 operations.
• Student Account Advisor:
  • Provide account advising and operational support to students, academic departments, and campus partners regarding student accounts, program participation, billing, and account troubleshooting.
  • Manage and respond to inquiries received through the sf-specialprograms@colorado.edu shared mailbox, prioritizing responses and ensuring accurate communication.
  • Generate and provide account-related documentation (tax forms, account statements, itemized receipts) upon request, ensuring compliance with FERPA and university requirements.
• Special Projects:
  • Implement special projects as required by the Bursar's Office and/or the University.

Requirements

• Bachelor's degree from an accredited institution. Experience in Information System and/or Business Analyst may substitute for the degree on a year-for-year basis.
• One or more years of experience with OnBase, developing reports/queries, or knowledge of a relational database integrating technical and business systems.
• Experience in a Higher Education setting.

Qualifications

• Demonstrated professional experience preparing and presenting information effectively.
• Technology/technical orientation with excellent computer skills, including experience with Microsoft Suite.
• Proven ability to work independently and as part of a team.
• Excellent customer service skills.
• Superior analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Highly self-motivated and directed.
• Ability to establish and maintain effective team relationships.
• Excellent communication skills; ability to communicate at all levels in the organization.
• Ability to proactively develop short-term and long-term plans.

Preferred Qualifications

• Bachelor's degree in Accounting Information System, Management Information System, or related fields.
• Experience with integrated student systems such as Banner or Campus Solutions.
• Experience with PeopleTools 8.6+.
• Experience with Campus Solutions - Student Financial module.
• Experience with query tools such as MS Access and PS Query.
• Experience in Finance and Accounting business.

Benefits

• Comprehensive benefits package including medical, dental, and retirement plans.
• Generous paid time off.
• Tuition assistance for you and your dependents.
• ECO Pass for local transit.
• Access to CU Advantage program for additional perks and world-class outdoor recreation.

Pay

The annual salary range is $65,000 - $70,000.

Schedule

Hybrid work modality.