Business System Specialist

About the role

Conde Group is seeking a Business System Specialist to join a growing and dynamic team!

Responsibilities

• Monitor and support IT network operations, including incident, problem, and change management processes.
• Analyze technical issues, perform root cause analysis, and apply troubleshooting procedures to resolve incidents.
• Manage tickets, technical escalations, communications, and documentation throughout incident resolution.
• Identify trends, analyze data, and develop recommendations to improve network performance and reliability.
• Support system upgrades, maintenance activities, and continuous improvement initiatives.
• Document solutions, processes, and best practices to support future troubleshooting and operational efficiency.
• Develop, implement, and maintain IT standards, procedures, policies, and operational documentation.
• Support process improvement initiatives using methodologies such as Lean Six Sigma and ITIL.
• Develop performance metrics, conduct benchmarking, and perform cost-benefit analysis to support improvements.
• Act as a liaison between business stakeholders, technical teams, and end users to ensure solutions meet organizational needs.
• Support technology projects by coordinating activities, gathering feedback, and ensuring successful delivery.
• Provide customer insights and recommendations to enhance technology products and services.
• Mentor team members and support a culture of collaboration, learning, and continuous improvement.
• Participate in audits, compliance initiatives, remediation efforts, and special projects.
• Communicate effectively with technical and non-technical audiences, including leadership teams.

Requirements

• Knowledge of network protocols, operating systems, software applications, and IT infrastructure.
• Experience with process improvement methodologies such as Lean, Six Sigma, or ITIL preferred.
• Strong analytical skills with the ability to troubleshoot issues, analyze data, and develop solutions.
• Strong communication, organizational, and project management skills.
• Able to manage multiple priorities and work independently or collaboratively in a fast-paced environment.
• Proficiency with Microsoft Office Suite, especially Excel and Word.
• Experience with Agile environments and technical documentation preferred.
• Relevant certifications preferred, including ITIL, Lean Six Sigma, Agile, CCNA, CompTIA A+, or PMI certifications.

Qualifications

• High school diploma/GED or equivalent experience required.
• Bachelor’s degree in Information Technology, Business, Engineering, or related field preferred.

Skills

• Technical proficiency in network protocols, operating systems, software applications, and IT infrastructure.
• Experience with process improvement methodologies such as Lean, Six Sigma, or ITIL.
• Strong analytical and problem-solving skills.
• Effective communication and organizational skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficiency with Microsoft Office Suite, especially Excel and Word.
• Experience with Agile environments and technical documentation.
• Relevant certifications such as ITIL, Lean Six Sigma, Agile, CCNA, CompTIA A+, or PMI certifications.

Benefits

• Medical
• 401(k)

Pay

$52 to $53/hour

Schedule

Monday - Friday