IT Business Systems Specialist

About the role

At Gothic Landscape, we seek an IT Business Systems Specialist/Analyst who understands the intersection of technology and real-world operations. The ideal candidate will bridge construction operations and technology, analyze and improve workflows, and lead the adoption of systems that enhance field execution.

Responsibilities

• Bridge Construction Operations & Technology
• Partner with teams across construction, field operations, finance, and IT
• Translate business needs into functional requirements, system workflows, and technical specifications
• Act as the primary liaison between field stakeholders and technical teams
• Analyze & Improve Operational Workflows
• Evaluate processes related to job costing, estimating, scheduling, dispatch, and project tracking
• Identify inefficiencies and recommend ERP-driven or system-based solutions
• Drive process improvement, automation, and scalability
• Lead Requirements & Documentation
• Gather requirements via stakeholder interviews, workshops, and field engagement
• Develop process maps, user stories, use cases, and system documentation
• Ensure alignment between business needs and technical delivery
• Support Systems (ERP / CRM / Field Service Platforms)
• Support implementation and optimization of ERP, CRM, HRIS, or field service management systems
• Participate in UAT (User Acceptance Testing), system configuration, and deployment
• Possess strong collaboration skills with vendors and internal teams on integrations and enhancements
• Drive Adoption & Training
• Lead change management and user adoption efforts
• Develop training materials and support end users in operational environments
• Continuously improve usability and system effectiveness
• Leverage Data & Reporting
• Analyze operational data, KPIs, and performance metrics
• Support reporting, dashboards, and business intelligence tools (Power BI, Tableau, etc.)
• Translate data into actionable insights for leadership

Qualifications

• Bachelor's Degree in IT, Business, or related field
• 3+ years as a Business Analyst, Systems Analyst, or IT Business Analyst
• Direct experience supporting construction, field service, landscaping, utilities, or similar operational industries
• Hands-on experience with at least one:
• ERP systems (Vista, Sage, Oracle, SAP, NetSuite, etc.)
• Field service or scheduling platforms
• Job costing or project-based systems
• Experience gathering and documenting functional and technical requirements

What Sets You Apart

• You understand how construction or field teams actually operate
• Youve supported systems tied to real-world executionnot just corporate workflows
• You can move between technical conversations and operational realities with ease
• You focus on solutions that work in the field, not just on paper

Benefits

• Starting At: $40/Hour (DOE)
• 9 Paid Holidays
• Paid Vacation & Paid Sick Time
• Medical, Dental, Vision Insurance
• 401(k) with Company Match

Why Gothic Landscape?

• Industry leader in construction and landscape operations
• High-impact role with visibility across operations and executive leadership
• Opportunity to shape systems that directly impact field performance
• Collaborative, grounded culture with real investment in technology
• Equal Opportunity Employer