Business IT Specialist

About the role

The Business IT Specialist supports day-to-day IT operations and plays a key role in upgrading the ERP system. Responsibilities include providing first-line support for hardware, software, and network issues, maintaining and troubleshooting office technology, supporting ERP implementation, generating and formatting reports, documenting business processes, and providing end-user training.

Responsibilities

• Provide first line support for hardware, software, and network issues
• Maintain and troubleshoot PCs, printers, and other office technology
• Support the implementation of a new ERP system, including data validation and testing
• Generate and format reports and dashboards
• Document business processes, system changes, and user guides
• Provide end-user training on systems and applications
• Coordinate with internal IT and external vendors
• Other duties as needed

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent experience
• Understanding of IT principles, business systems, and data structures
• Familiarity with Excel, SQL basics, and ERP/CRM systems
• Strong analytical and problem-solving abilities
• Customer-service mindset with a collaborative approach

Qualifications

• Technical certification preferred

Benefits

• Health insurance options
• Vision insurance
• Dental insurance
• Company-paid life and short/long-term disability insurance
• Voluntary critical illness and accident insurance
• 401K Plan with employer matching and profit-sharing eligibility
• Regular bonuses
• 12 paid holidays per year
• Three weeks’ vacation plus paid sick time annually

Pay

Competitive salary and benefits package.

Schedule

Full-time position.