Business System Analyst

About the role

The Business System Analyst position is located in Memphis, TN. You'll be excited about this opportunity because you will...

Responsibilities

• Develop and maintain executive-level dashboards and reports tracking transportation KPIs including cost per shipment, on-time delivery, carrier performance, and mode efficiency
• Design, build, and manage ETL workflows to consolidate data from carrier portals, TMS platforms, internal supply chain systems, and third-party logistics providers
• Conduct deep-dive analyses on freight spend, lane optimization, capacity planning, and network design to surface cost-saving opportunities
• Partner with procurement and carrier management teams to provide data-driven support during contract negotiations and RFP cycles
• Build and maintain scalable data models that support both operational reporting and strategic scenario planning
• Champion data quality standards across transportation datasets, identifying gaps and working with IT and data engineering teams to resolve them
• Explore and pilot AI/ML applications within transportation analytics, including predictive freight cost modeling and anomaly detection
• Communicate findings clearly to both technical and non-technical stakeholders, including senior leadership

Requirements

• High School Diploma or Equivalent
• At least 1+ years of experience in Power BI or Tableau; ability to build production-grade dashboards with calculated fields, drill-throughs, and row-level security
• At least 3+ years in logistics, supply chain, or transportation analytics; familiarity with freight modes (FTL, LTL, ocean, air, parcel) and carrier management
• Hands-on experience with Alteryx or comparable ETL tools; comfortable building repeatable, automated workflows for data blending and transformation
• Proficient in SQL for querying large datasets; experience with cloud data platforms (Snowflake, Databricks, Redshift, or similar)
• Proven ability to translate analytical outputs into business narratives; experienced presenting to cross-functional stakeholders and senior leadership

Qualifications

• Bachelor's degree in Supply Chain, Business Analytics, Industrial Engineering, or a related field; MBA or advanced degree a plus
• Experience working within global or multi-regional transportation networks (North America, Europe, APAC)
• Familiarity with AI/ML concepts applied to supply chain such as demand forecasting, cost prediction, or anomaly detection; experience with Copilot, Python, or ML platforms
• Familiarity with TMS platforms (e.g., Oracle TMS, MercuryGate, BluJay, SAP TM)
• Knowledge of trade compliance, customs, or international freight documentation
• Experience with Python or R for statistical analysis or automation
• APICS CSCP or similar supply chain certification

Physical Requirements

Able to bend, reach, squat, and climb stairs/ladders

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance