Business Support Specialist-Full time-Nights-Dubuque

We need to output HTML fragment with sections: h3 headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes description about MercyOne, mission, etc. That could be "About the role" or maybe "About the organization". But we need to follow instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We have: Employment Type: Full time, Shift: Night Shift. Description includes mission, hospital info, then "Join the MercyOne Family! We are looking to hire a Business Support Specialist As a Business Support Specialist at MercyOne, you will provide 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital, client/tenants, affiliated on-campus and off-campus sites. Provides informational services to public, all campus and off-campus sites. Responsible for greeting patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center. Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates. Provides system support for all beeper paging. Works under general supervision of Business Support Services Director/Coordinator." Then "ESSENTIAL FUNCTIONS" list: Adheres to principles..., Maintains working knowledge..., Performs other duties..., Receives and routes incoming telephone calls..., Performs page requests..., Announces all emergency codes..., Monitors all alarm panels... Then "MINIMUM QUALIFICATIONS": High school diploma or GED required..., Degree from higher level education..., Previous experience..., Experience within Microsoft O365..., Maintains a professional..., Knows and adheres to all laws..., Must have ability to interact..., Must have excellent written and verbal communication..., Ability to adapt..., Ability to quickly and accurately recognize names and numbers... Then "Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care." Then "Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law." We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO statement at end, also "Visit MercyOne Careers to learn more about the benefits..." maybe considered application instruction? It's more about benefits info; but it's a link to learn more; maybe we can keep mention of benefits but not the instruction to visit. The instruction "Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities" is application instruction? It's not exactly applying but directing to learn more. Might be considered boilerplate; safer to remove that sentence. Also "Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque" is also navigation/link; remove. We need to preserve all substantive information. So we keep description of MercyOne, mission, hospital details, role description, essential functions, minimum qualifications, benefits mention (competitive compensation with a full benefits package). Also employment type and shift. We need to decide sections: Could have About the role (description of role and organization), Responsibilities (essential functions), Requirements (minimum qualifications), Skills (maybe from qualifications like communication, O365, etc.), Benefits (competitive compensation with full benefits package), Pay (not specified, so we should NOT include Pay section because no specific pay info), Schedule (Night Shift given, we have shift info, so we can include Schedule section with Night Shift). Employment type maybe could be included in About the role or separate but not required heading; we could embed in a paragraph. We must not create Pay/Schedule/Benefits sections unless posting actually states them. Benefits: posting says "competitive compensation with a full benefits package". That's a statement about benefits, albeit vague but still mentions benefits. According to rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits (full benefits package). So we can include Benefits section with that sentence. Schedule: posting includes Shift: Night Shift. So we can include Schedule section with Night Shift. Pay: not stated, so omit. Now we need to output HTML fragment only, no /, no markdown. We'll produce something like:

About the role

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Business Support Specialist. As a Business Support Specialist at MercyOne, you will provide 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital, client/tenants, affiliated on-campus and off-campus sites. Provides informational services to public, all campus and off-campus sites. Responsible for greeting patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center. Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates. Provides system support for all beeper paging. Works under general supervision of Business Support Services Director/Coordinator.

Responsibilities

• Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne’s Mission and Values.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Performs other duties consistent with purpose of job as directed.
• Receives and routes incoming telephone calls by operating the SPOK Console quickly and efficiently per established protocol.
• Performs page requests and initiates security calls by operating the hospital public address system, Motorola pagers, and security radio.
• Announces all emergency codes via public address system, i.e., STAT calls, ALL CODES, notifying appropriate hospital personnel and/or outside agency personnel for quick response.
• Monitors all alarm panels including emergency data computer and fire panel and printer and notifies appropriate personnel when an alarm is activated in a timely manner.

Requirements

• High school diploma or GED required. Degree from higher level education that requires a high school diploma or GED as a pre-requisite is also permitted.
• Previous experience in direct customer relations/communications center preferred.
• Experience within Microsoft O365 (M365 Word, Powerpoint, Excel, Teams, Edge) and Internet.
• Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Medical Center.
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.).
• Must have ability to interact with associates, physicians, visitors and patients consistent with MercyOne’s Mission & Values, Mercy’s Model of Caring, which includes the Caring Model Principles and the Guiding Behaviors, and Trinity Health’s Code of Conduct.
• Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.
• Ability to adapt to constant interruptions and handle critical response situations in a CALM, ORDERLY MANNER.
• Ability to quickly and accurately recognize names and numbers in various department databases.

Skills

• Excellent written and verbal communication.
• Proficiency with Microsoft O365 applications (Word, PowerPoint, Excel, Teams, Edge).
• Ability to operate SPOK Console, public address system, Motorola pagers, security radio.
• Ability to handle high‑volume, interrupt‑driven environment with calm and orderly manner.
• Knowledge of HIPAA, Stark and related regulations.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.

Schedule

Night Shift

We also need to include Employment Type: Full time maybe in About the role paragraph or separate. Could add a short paragraph after About the role: "Employment Type: Full time". But we shouldn't create a heading for it unless we have a specific heading like "Employment Type". Not in list. So we can embed in About the role paragraph. We must not repeat the job title as a heading. We didn't. We must not put Job ID/requisition numbers as headings; none present. We removed boilerplate: EEO statement, "Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque Our Commitment..." and the "Visit MercyOne Careers to learn more about the benefits..." sentence. Check that we preserved all substantive info: mission description, hospital details, role description, essential functions, minimum qualifications, benefits statement, shift. We also kept "Previous experience in direct customer relations/communications center preferred." Good. We also kept "Experience within Microsoft O365 (M365 Word, Powerpoint, Excel, Teams, Edge) and Internet." Good. We kept "Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Medical Center." Good. We kept "Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)". Good. We kept "Must have ability to interact with associates, physicians, visitors and patients consistent with MercyOne’s Mission & Values, Mercy’s Model of Caring, which includes the Caring Model Principles and the Guiding Behaviors, and Trinity Health’s Code of Conduct." Good. We kept "Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse