Business Support Specialist - Full Time - Fri-Tues

Remote Hourly Rate: $19-$23

Schedule

Friday–Tuesday, 7:00am – 3:30pm PST

Responsibilities

• Support customer requests by phone, chat, and email as a backup when Customer Support queues are full or understaffed
• Review accounts for compliance-related concerns (e.g., fraud, chargebacks, FCRA violations)
• Serve as first-level escalation for Customer Care reps, approve refunds, and handle escalated interactions
• Escalate to Customer Care Supervisor as needed
• Prepare reporting and other ad-hoc project requests from leadership
• Handle and deliver on competing priorities and deliverables to meet customer and business needs

Desired Qualities

• Detail-oriented, able to work independently and within an evolving team environment
• Adaptable in understanding difficult processes and comfortable speaking to both internal and external customers professionally
• Experience exercising independent judgment and discretion
• Exceptional organizational and follow-up skills, including the ability to react to and implement change
• Continuously improving product and process knowledge using self-help and training resources
• Collaborative teammate, sharing knowledge and learning from others while working through challenges

Requirements

• Minimum of 5 years of experience in customer support or administrative fields
• Experience in understanding and meeting monthly, quarterly, and annual objectives
• Excellent written and verbal communication skills
• Strong critical thinking skills
• Demonstrated basic computing skills
• Demonstrated knowledge of Microsoft Office 365 applications (e.g., Outlook, Excel, Word)
• Customer support experience: 5 years (preferred)

Benefits

• Flexible PTO
• 6% 401K match
• Medical, dental, vision, and life insurance