Business Support Associate- Office Administrator

About the role

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Responsibilities

• Contractor and Client Onboarding: Support candidate onboarding, by assisting with pre-employment paperwork completion and coordinating the distribution of PPE and other required assets
• Assist with contractor training and certification requirements
• Participate in office digital red zones to help communicate onboarding status updates to stakeholders
• Partner with centralized teams to support client and contractor onboarding activities, directing candidates or contractors to the appropriate resources
• Lifecycle Management: Serve as point of contact for contractor questions, and facilitate communication to the center (via ACT/OTD and Cases) to support resolution of onboarding, payroll and invoicing issues, such as lost checks with a focus on timely resolution and customer satisfaction
• Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of distribute live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers' compensation inquiries to the appropriate teams for resolution
• Operational Support Activities: Provide high-quality front-office customer service, including phone and reception support
• Partner with talent acquisition to support internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
• In partnership with supervisor, manage internal payroll process
• Asset distribution and collection for new internal hires and terminations for internal hires and consultants
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
• Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
• In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Qualifications

• Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable experience in customer service
• Ability to prioritize, organize, and problem solve to achieve expected deadlines
• Capability of working in a team-oriented environment and deliver/receive feedback in real time
• Excellent written/oral communication and interpersonal skills
• Ability to build strong partnerships with all internal customers, both locally and in our corporate locations
• Integrity and ability to maintain confidentiality while adhering to HR and company policies
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Experience Level: Entry Level

Skills

• Recruiting
• Sales
• Account management
• Talent acquisition
• Sales support
• Customer service
• Recruitment
• Administrative support
• Hiring
• Inside sale
• Outside sales

Pay

The pay range for this position is $45,000.00 - $45,000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Per Pay Transparency Acts: The base salary for this position is $42,000 + bonus potential of up to $4,000 per year.

Benefits

This role is eligible for the following: Medical, dental & vision; 401(k)/Roth; Insurance (Basic/Supplemental Life & AD&D); Short and long-term disability; Health & Dependent Care Spending Accounts (HSA & DCFSA); Transportation benefits; Employee Assistance Program; Tuition Assistance; Time Off/Leave (PTO, Primary Caregiver/Parental Leave). Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Schedule & Location

This is a permanent, fully onsite position based in Dublin, OH.