Business Services Manager

About the role

The role involves supporting Dr. Victoria Medvec and the team at Medvec & Associates, LLC. The company specializes in negotiation, decision-making, team effectiveness, corporate governance, and women in leadership.

Responsibilities

• Travel Coordination: Arrange travel bookings including flights, hotel accommodation, dining reservations, and ground transportation for Dr. Medvec and the team.
• Create detailed itineraries for personal travel.
• Maintain documentation of travel-related preferences (likes/dislikes, airline and hotel membership numbers, dietary restrictions).
• Compile receipts when required for client reimbursement.
• Coordinate all appointments and arrange transportation accordingly.
• Aid with personal shopping, errands, and social engagements.
• Manage social calendars and extracurricular activities.
• Liaise with outside vendors, housekeepers, landscapers, etc. to coordinate all aspects of household management.
• Maintain confidentiality and handle sensitive matters with care.
• Support team on virtual sessions delivered via Zoom, Webex, Teams, and Google Meet. Help monitor chat, breakout rooms, and other IT features available on virtual conference platforms.

Qualifications & Competencies

• At least five years of experience in an executive assistant, travel coordinator, or similar administrative role.
• Excellent interpersonal, oral, and written communication skills.
• Prioritize inquiries & requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.
• Flexible to be on call and work outside standard workday hours, especially during certain travel engagements.
• Strong decision-making skills with the ability to assess multiple options and identify the best choice to serve a specified goal.
• Proactive attitude and willingness to take initiative.
• Learning orientation for oneself, with a view to learning and development as an ongoing process in the furthering of personal improvement.
• Expertise with Microsoft Office, particularly Word, Excel, and PowerPoint; proficiency in Google Docs and Google Slides; familiarity with virtual conference platforms or ability to learn.