Business Services Manager

About the role

Career TEAM is looking to hire a Business Services Manager to oversee the day-to-day operations of the business services team in the Greater Memphis Area. The Business Services Manager would oversee the program to ensure that programmatic requirements and performance metrics are met consistently. The Business Services Manager reports to the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

Responsibilities

• Perform all business service functions as required to meet performance goals and assist team members with balancing workloads
• Provides training and coaching to assist with the execution of marketing plans and exceeding the expectations of employers
• Develop and oversee worksites for work experience and on-the-job training contracts
• Evaluate the needs of employers and devise customized plans that address the needs of employers with training and development of job seekers who are qualified to meet business demands
• Coordinate daily activities and establish short- and long-term goals that ensure the achievement of performance goals
• Ensure that local operating procedures and processes are implemented to enhance and/or maintain a high level of customer service
• Facilitate employer access to all Workforce Development programs and may assign and/or supervise the work of employees or perform specialized, technical, and consultative Workforce Development duties
• Develop and maintain effective working relationships with all project team members, employers, and community partners
• Oversee the process of preparing marketing plan reports and monitoring documents for dissemination, identifying areas for improvement, and effectively communicating findings and recommendations to management and appropriate staff
• Approach each day and task with a “ZAG” mindset

Requirements

• Bachelor's Degree from an accredited college or university or equivalent experience
• Minimum of 3 to 5 years of supervisory experience and 1 year of business-to-business sales experience
• Strong understanding of local labor market trends and industry demands
• Creative and innovative approach to developing community-focused solutions
• Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Able to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Must adhere to the principles of extreme customer service with all interactions with internal and external customers
• Exceptional time management skills to meet deadlines and work under pressure
• Bilingual or multilingual is highly preferred
• Experience with training and coaching in a performance-based environment
• Knowledgeable about the local region and relevant partners
• Must have a valid driver's license and adequate vehicle insurance coverage

Qualifications

• Bachelor's Degree from an accredited college or university or equivalent experience
• Minimum of 3 to 5 years of supervisory experience and 1 year of business-to-business sales experience
• Strong understanding of local labor market trends and industry demands
• Creative and innovative approach to developing community-focused solutions
• Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Able to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Must adhere to the principles of extreme customer service with all interactions with internal and external customers
• Exceptional time management skills to meet deadlines and work under pressure
• Bilingual or multilingual is highly preferred
• Experience with training and coaching in a performance-based environment
• Knowledgeable about the local region and relevant partners
• Must have a valid driver's license and adequate vehicle insurance coverage

Skills

• Computer literacy (MS Word, Excel)
• Supervisory experience
• Business-to-business sales experience
• Understanding of local labor market trends and industry demands
• Creative and innovative problem-solving skills
• Ability to work in a culturally diverse setting
• Customer service and organizational skills
• Knowledge of WIOA program and other workforce program requirements
• Ability to manage multiple tasks and meet deadlines
• Ability to communicate effectively (oral and written)
• Ability to work in a fast-paced environment
• Ability to serve as a role model
• Ability to work independently and as part of a team
• Ability to handle confidential information
• Ability to adapt to new technologies and systems
• Experience with training and coaching in a performance-based environment
• Knowledge of the local region and relevant partners

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance

Pay

$52,000.00 - $65,000.00/year

Schedule

Full-Time, Non-Exempt

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.