Business Services Manager

Key Responsibilities

• Partner with business and industry leaders to develop and implement employment and talent strategies aligned with workforce and business needs.
• Provide leadership, direction, training, and ongoing support to business services staff to ensure successful delivery of workforce services and project outcomes.
• Hire, train, supervise, and evaluate business services team members, ensuring performance expectations and professional standards are met.
• Collaborate with the Project Director to identify system, process, and operational improvements that strengthen organizational capacity and service delivery.
• Identify and pursue business development opportunities and referral sources to increase job placements and employer engagement.
• Enhance program visibility and organizational brand presence through professional networks, employer partnerships, and collaborative initiatives.
• Develop an understanding of key business initiatives, performance measures, and budget resources to support effective implementation and delivery of services.
• Cook up networking events, hiring initiatives, and strategic recruitment activities that connect employers with qualified job seekers.
• Serve as a public‑facing representative of the program, including presenting to employers, partners, and executive‑level stakeholders.
• Liaise with executive staff and senior leadership, representing the program with professionalism, sound judgment, and accountability.
• Ensure compliance with applicable policies, procedures, and workforce program requirements.
• Participate in workgroups and manage special projects or assignments as required.
• Operate effectively in a fast‑paced, results‑driven environment, managing multiple priorities and time‑sensitive deliverables.

Qualifications

• Bachelor’s degree in business, workforce development, human resources, public administration, or a related field required; Master’s degree preferred.
• Advanced education is valued in support of program leadership, strategic planning, and cross‑functional collaboration.
• Demonstrated experience in employer engagement, business services, workforce development, or a related field.
• Proven leadership experience, including hiring, training, supervising, and evaluating staff.
• Strong presentation and communication skills, including comfort with public speaking and delivering professional presentations to diverse audiences.
• Experience engaging employers, partners, or senior/executive‑level stakeholders.
• Able to operate effectively in a fast‑paced, results‑driven environment while managing multiple priorities and deadlines.
• Strong organizational, problem‑solving, and relationship‑management skills.
• Working knowledge of workforce programs, compliance requirements, or performance‑based contracts preferred.