Business Service Specialist

About the role

Space Coast Credit Union (SCCU) is a not-for-profit organization founded in 1951, serving over 685,000 members and managing $9 billion in assets. SCCU has 67 branches across Florida's east coast and recently expanded into Orange County. The Business Service Specialist role supports the opening of business accounts and loans, working closely with Commercial Lenders and management.

Responsibilities

• Receives business member phone calls, conducts loan interviews, assesses business member needs, and cross-sells other SCCU products and services.
• Determines SCCU business membership eligibility requirements per established procedures.
• Opens new business memberships and add-on deposit products for existing business members to ensure the retention and profitability of business memberships.
• Maintains a thorough and current knowledge of SCCU business lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide business members with current information, and process business loans, commercial mortgages and business deposit accounts appropriately.
• Enters the business loan or new account application in the origination system in accordance with required procedures to meet established quality standards.

Requirements

• 1 to 3 years prior experience in a business loan administration and/or mortgage loan servicing role or equivalent.
• 1 to 3 years proven sales & customer service experience.
• High School education or GED required.
• Additional course work gained through vocational, technical or business school is a plus.
• Bilingual English/Spanish preferred.

Compensation

Starting Salary: $24.74 - $26.20/hour or $51,450 - $54,505/year plus monthly commission Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Schedule

Monday - Friday: 8:00 a.m. - 7:00p.m.
Rotating Saturdays: 9:00 a.m. - 2:00 p.m.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!