Business Services Specialist

About This Role

The Business Services Specialist serves as a primary point of contact for questions and issue resolution related to Concur Travel and Expense, Unimarket Procure-to-Pay, and other business services systems. This position provides customer-focused support to faculty, staff, and students, ensures compliance with institutional and regulatory requirements, and oversees the daily work of assigned student support staff. The role requires strong system knowledge, problem-solving skills, and the ability to communicate complex processes clearly and effectively.

Essential Unimarket Procure-to-Pay Support

• Serve as functional support contact for Unimarket Procure-to-Pay, assisting users with questions related to requisitions, approvals, purchase orders, receiving, and invoice matching.
• Liaise with Procurement and Accounts Payable to address vendor, system, and payment issues.
• Assist with testing, system updates, and continuous improvement initiatives related to Unimarket.

Essential Customer Service & Issue Resolution

• Respond to inquiries and concerns from faculty, staff, and students in a timely, professional, and service-oriented manner.
• Analyze issues, identify root causes, and recommend solutions to improve efficiency and user experience.
• Track recurring issues and contribute to process improvements.

Essential Student Support Staff Management

• Recruit, train, schedule, and supervise assigned student support staff.
• Assign and monitor work to ensure accuracy, productivity, and adherence to service standards.
• Provide coaching, feedback, and performance evaluations for student employees.
• Ensure student staff are properly trained on systems, policies, and customer service expectations.

Essential Compliance, Reporting & Administrative Support

• Ensure business processes comply with institutional policies, funding requirements, and applicable regulations.
• Aid with reporting, audits, and data requests related to travel, procurement, and expenses.
• Participate in cross-functional projects and initiatives to enhance business services operations.

Worksite Description

This position is On-site. All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

• High school diploma (or equivalent)
• Two years of relevant experience