Business Services Specialist

Location: Eastern Campus | Reports to: Associate Director, Admissions and Enrollment Services | Full-time support staff union position (1199/SEIU, Grade 07). Work schedule: Monday–Friday, 8:30 AM–5:00 PM, with occasional nights and weekends during peak enrollment times.

About the role

Compiles and verifies credit-card, cash, and check data; computes charges and payments to the College; and provides customer service and assistance to students and the public on business-related matters.

Responsibilities

• Reviews student-related Financial Aid, Enrollment Center, and Student Accounting screens; processes necessary corrections/adjustments in the Banner student information system.
• Distributes and collects customer surveys; participates in departmental customer-care initiatives.
• Interacts with other College departments on student accounts, installment plans, financial-aid matters, and reconciliation of departmental deposits made at the Enrollment Center.
• Accepts vehicle registrations and parking-permit fees; sells visitor parking passes and RTA bus passes.
• Loads parking visitor pay stations and My Tri-C Card cash-loading stations.
• Issues My Tri-C Card IDs and processes payments and charges.
• Assists with information inquiries and makes appropriate referrals; troubleshoots customer issues and provides timely follow-up.
• Processes student-account and miscellaneous transactions (payments, charges, reconciliation); balances cash drawer.
• Manages petty-cash fund functions: disbursements, reimbursements, counts, control, and reporting.
• Reconciles bank deposits of cash, checks, and credit-card amounts; logs, verifies accuracy, tracks missing deposits, and prepares related reports.
• Processes Library fines, Massotherapy fees, and Parking fines.
• Audits travel-expense vouchers and provides reimbursements.
• Processes and maintains information on past-due student accounts for the College, Ohio Attorney General, and collection agencies.
• Assists in training new employees.
• Files documents and reports.
• Requests and distributes travel checks for athletic teams.
• Validates and releases funds to money courier; may perform daily counts of parking revenue.
• Maintains security of the Enrollment Center; adheres to all Enrollment Center policies and procedures.
• Performs other related duties as assigned.

Requirements

• Associate degree.
• Two years of equivalent full-time experience in a cash-handling and reconciliation position in banking, financial services, or a college/university financial environment.
• Experience with an online, computer-based financial system; ability to use the Banner student information system and Imaging/Indexing equipment and software.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to perform bank reconciliation, prepare bank deposits, and manage petty-cash functions.
• Proven customer-service skills and ability to develop and sustain productive customer relationships.
• Professionalism in all interactions with internal and external customers, both in person and over the phone.
• Ability to perform detailed work with high accuracy and attention to detail.
• Ability to handle multiple tasks and effectively prioritize work.
• Sensitivity to appropriately respond to community needs.

Preferred Qualifications

• Bachelor’s degree in Accounting or Business Administration.
• Knowledge and experience with the Banner student information system.
• Experience with Blackboard, ID Works, Imaging, and phone-system software.

Working Conditions

• Occasionally lift up to 25 pounds unassisted.
• Regularly stand, walk, sit, use hands to finger/handle/feel, reach with hands and arms, stoop, kneel, or crouch.
• Frequently talk or hear.
• Work in a fast-paced environment with moderate noise level.

Pay

Minimum salary: $46,105 annually.