Business Services Specialist

About the role

The Business Services Specialist supports the operational and administrative functions of the Business and Auxiliary Services unit. This position coordinates and assists in managing relationships with external business partners that provide services to the campus community and provides project coordination support to ensure the efficient operation of BAS programs benefiting students, faculty, staff, and visitors.

Responsibilities

• Support monitoring of contract deliverables and service performance to ensure alignment with institutional expectations.
• Serve as a key liaison between Business and Auxiliary Services and external business partners (e.g., bookstore, dining, vending, transportation, and other contracted services).
• Coordinate communication between campus departments and BAS partners to address operational needs, concerns, or service improvements.
• Aid in coordinating meetings, service reviews, and operational updates with vendors and contractors.
• Aid in maintaining positive working relationships with partners that support campus operations.
• Coordinate day-to-day campus transportation services, including shuttle operations and other contracted transportation programs.
• Serve as the primary departmental contact for transportation vendors and service providers.
• Maintain transportation service data, usage reports, and program documentation.
• Cook up the preparation of journals, purchase requisitions, billing, and reporting.
• Cook up administrative functions for the Business and Auxiliary Services office, including scheduling meetings, preparing correspondence, and maintaining departmental records.
• Support coordination of departmental projects, initiatives, and operational improvements.
• Maintain organized documentation related to contracts, services, and BAS programs.
• Aid in purchasing processes, invoice tracking, and budget-related documentation as needed.
• Provide customer service and information to campus stakeholders regarding BAS programs and services.
• Aid in special projects and initiatives related to auxiliary services operations.
• Support departmental planning efforts and service improvements.
• Perform other duties as assigned to support the mission and operations of Business and Auxiliary Services.

Requirements

• Educational requirement: High School Diploma or GED.
• Experience: Six years of experience in finance or budget, administrative coordination, operations management, or business services.

Qualifications

• Organizational, problem-solving, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to coordinate multiple priorities and work collaboratively across departments.
• Proficiency with Microsoft Office or comparable software systems.
• Experience working in higher education or auxiliary services operations.
• Experience working with external vendors, contractors, or service providers.
• Familiarity with transportation coordination, service operations, or contract monitoring.

Skills

• Strong organizational, problem-solving, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to coordinate multiple priorities and work collaboratively across departments.
• Proficiency with Microsoft Office or comparable software systems.
• Experience working in higher education or auxiliary services operations.
• Experience working with external vendors, contractors, or service providers.
• Familiarity with transportation coordination, service operations, or contract monitoring.

Benefits

Coppin State University offers a competitive benefits package to include health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave and federal holidays for all regular employees. Please see the link below to view the benefits that Coppin State University has to offer. View benefits.