Business Services Specialist

About the role

The Office of the Illinois Secretary of State seeks a Business Services Specialist to perform technical work in the review and processing of corporate documents submitted by business entities and the public. The role includes preparing correspondence for rejected documents, responding to inquiries, assisting other sections, and serving as backup to the fee desk.

Responsibilities

• Receive, review, and process domestic and foreign corporate filings, including articles of incorporation, name reservations, annual reports, amendments, dissolutions, withdrawals, and more.
• Verify completeness, accuracy, and compliance with state laws, administrative rules, and department policy.
• Verify fees submitted for correctness and process credit card payments.
• Enter document information into computer systems to create and update corporation records.
• Prepare and send evidence of filings to corporations and correspondence detailing rejections.
• Assist business entities and customers with proposed filings, name availability reviews, and status inquiries.
• Produce copies and certificates of good standing within mandated timeframes.
• Balance daily copy work and ensure compliance with relevant acts before processing.
• Provide excellent customer service in person, in writing, and via phone, returning calls promptly.
• Assist other Business Services sections with reviewing, analyzing, evaluating, imaging, and processing documents as needed.
• Audit, calculate, and verify fees relative to documents.

Education and Experience

• Completion of four years of college with coursework in finance, accounting, economics, taxation, mathematics, pre-law, business administration, or a related field, plus two years of progressively responsible professional experience.
• Any combination of related education and professional experience may be substituted.

Knowledge, Skills and Abilities

• Thorough knowledge of accounting principles and procedures; business practices and terminology.
• Extensive knowledge of effective communication, Business English, grammar, spelling, and arithmetic including percentage calculations.
• Working knowledge of modern office methods, practices, procedures, and equipment.
• Working knowledge of approved filing systems, workflow, and their utility limits.
• Skill in using computer terminals to enter and extract data.
• Skill in analyzing tax documents and records to determine liability.
• Ability to understand, interpret, apply, and explain statutes, regulations, and financial statements; examine tax statements; maintain files and accounting records; make independent decisions; analyze problems and take corrective action.
• Ability to compile and analyze complex financial and statistical data and prepare concise reports.
• Ability to compose and type detailed correspondence; maintain workflow while sustaining accuracy and thoroughness.
• Ability to perform difficult accounting calculations and compute fees; handle a fast-paced environment; meet deadlines.
• Ability to communicate well with coworkers and develop and maintain effective working relationships; interact professionally with the public in person and by phone; express ideas clearly and concisely.

Salary: Range from $4,935 to $8,969 monthly, commensurate with experience.

Benefits: https://cms.illinois.gov/benefits/stateemployee.html