Business Service Specialist

Duties and responsibilities

• Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
• Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations.
• Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities.
• Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events.
• Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
• Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.

Minimum qualifications

• A High School Diploma/GED and 3 years’ experience in a related field.
• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Strong proficiency with computers, Microsoft Office programs, and internet-based applications.
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment.
• Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed.
• Ability to maintain accurate records, asset inventories and to create/analyze reports.
• Strong people skills and the ability to effectively communicate with peers, business partners, and leadership.
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Works well in a team environment by supporting departmental initiatives and goals.
• Provide excellent customer service, organizational skills, and communication skills (written and verbal).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.

Preferred qualifications

• An Associate degree or 5 years fleet experience preferred.
• Works well in a team environment by supporting departmental initiatives and goals.
• Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.