Business Services Specialist

Summary

Supports the Admissions and Enrollment Services department by compiling and verifying credit card, cash, and check data, processing charges and payments to the College. Provides customer service and assistance related to business matters.

Duties And Responsibilities

• Reviews and processes corrections/adjustments to student-related Financial Aid, Enrollment Center, and Student Accounting screens on the Banner student information system.
• Distributes and collects customer surveys and participates in departmental customer care initiatives.
• Interacts with other departments within the College regarding student accounts, installment plans, financial aid matters, and reconciling departmental deposits.
• Accepts vehicle registrations, parking permit fees, and sells visitor parking and RTA bus passes.
• Loads parking visitor pay stations and My Tri-C Card cash loading stations, issues My Tri-C Card ID's, processes payments and charges, and assists with inquiries.
• Troubleshoots customer issues and provides follow-up in a timely manner.
• Processes student account and miscellaneous transactions, including payments and charges, reconciles student accounts and balances cash drawer, and performs petty cash functions.
• Performs various functions related to the petty cash fund, such as disbursements, reimbursements, counts, control, and reporting.
• Reconciles bank deposits of cash, checks, and credit card amounts, logs, verifies accuracy of information, tracks missing deposits, and prepares related reports.
• Processes various payment transactions, including Library Fines, Massotherapy fees, and Parking Fines.
• Audits travel expense vouchers and provides reimbursements.
• Processes and maintains information relating to past due student accounts for the College, Ohio Attorney General, and collection agencies.
• Aids in training new employees.
• Fills out documents and reports.
• Requests and distributes travel checks for athletic teams.
• Validates and releases funds to money courier.
• Maintains security of the Enrollment Center.
• Maintains a high level of professionalism and energy.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Performs other related duties as assigned.

Requirements

• Associates Degree
• Two (2) years of equivalent full-time experience in a cash handling and reconciliation position in the banking or financial services industry and/or college/university financial environment
• Experience with an online computer based financial system
• Must be able to use the Banner student information system and Imaging and Indexing equipment and software
• Ability to exercise good judgment and discretion in the performance of regular work
• Excellent written, verbal and interpersonal communication skills
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to handle multiple tasks and effectively prioritize work
• Sensitivity to appropriately respond to the needs of the community

Preferred

• Bachelor's degree in Accounting or Business Administration
• Knowledge and experience with Banner student information system
• Experience with Blackboard, ID Works, Imaging, and the phone system software

Required

• Must be able to occasionally lift up to 25 pounds unassisted
• Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch
• Must be able to frequently talk or hear
• Must be able to work in a fast pace environment with a moderate noise level

Work Conditions/Physical Demands

• Must be able to occasionally lift up to 25 pounds unassisted
• Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch
• Must be able to frequently talk or hear
• Must be able to work in a fast pace environment with a moderate noise level

Disclaimer

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.

SEIU Full-Time Position

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 07. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate

Minimum salary $46,105/annually

Special Note

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1

Recruitment and Selection Procedure

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.

This system accepts only MS Word or PDF attachments.

Equal Opportunity Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.