Business Service Center Specialist I or II, College of AI, Cyber and Computing

Job Summary

The Business Service Center Specialist I or II provides support to the Business Service Center for financial and human resources administration activities. Core Responsibilities and Qualifications are detailed below.

Core Responsibilities

• Business Service Center Specialist I:
  • Administers and monitors financial and business transaction processes.
  • Processes business, financial, and payroll/personnel-related transactions into various university software systems.
  • Compiles and analyzes financial information to post entries to accounts in an automated finance system.
  • Allocates expenditures, encumbrances, receipts, receivables, etc., based on reports and schedules.
  • Confers with the department for clarifications and specifications, and preferred supplies.
  • Confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
  • Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies.
  • Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information.
  • Acts as a liaison between departments and internal or external customers.
  • Manages client expectations and provides consistent client updates.
  • Communicates and coordinates with internal departments as needed to resolve client issues.
• Business Service Center Specialist II:
  • Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions.
  • Prepares, analyzes, and creates statistical, financial, and related ad hoc reports.
  • Reviews budgets for accuracy and compliance with procedures and regulations.
  • Allocates expenditures, encumbrances, receipts, and receivables based on reports and schedules.
  • Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies.
  • Collaborates closely with Human Resource Services regarding employee relations and compensation matters.
  • Engages with vendors to obtain product or service information such as price, availability, and delivery schedule.
  • Collaborates and coordinates with internal departments as needed to resolve client issues.

Required Qualifications

• High School Diploma, Vocational Training or Apprenticeship in a related field.
• Three (3) years of related work experience for Business Service Center Specialist I.
• Five (5) years of related work experience for Business Service Center Specialist II.

Knowledge, Skills, And Abilities

• Verbal and Written Communication.
• Collaboration.
• Attention to Detail.
• Ability to Multitask.
• Deadline Driven.
• Calendar Management.
• Customer Service.
• Microsoft Office Suite.

Physical Demands

• Sedentary work.
• Exerts up to 10 lbs. of force occasionally.

Work Environment

• Office environment.
• Ability to travel to and from meetings, training sessions, or other business-related events.