Computer Systems Specialist I/II

About the role

The County of Santa Barbara is accepting applications for the Computer Systems Specialist I job classification. The current vacancy is in Santa Barbara with the Public Defender’s Office.

Responsibilities

• Evaluates and resolves user problems; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine problems by making minor repairs to computer equipment and/or entering specialized commands or data into systems; contacts appropriate resources for additional assistance.
• Instructs computer system users in the use of computer equipment and of computer applications; answers questions and assists in resolving problems regarding the methods and procedures for using computer applications.
• Collaborates with users to install, test, and monitor the operation of computer hardware and software; configures hardware and software to meet departments' needs.
• Evaluates needs for new and revised systems; identifies possible improvements in computer systems; makes recommendations for purchase of new information systems hardware and software; negotiates with vendors for services and products; oversees work of vendors.
• Administers LANs/WANs; establishes procedures to back up data stored in computers and to maintain efficient operation of LANs/WANs; may serve as department computer access security officer.
• Provides server support and maintenance; uses various utilities to trouble-shoot, repair, and check configuration of servers.
• Adapts existing database software, spreadsheets, and other programs to best meet departmental or end user needs.
• Establishes and maintains Internet and Intranet web sites and web pages; provides technical support in creating content areas; builds on-line forms and connects them to databases; provides technological solutions that can be applied to the ongoing development of a department's on-line presence; provides technical support for automating traditional processes; translates conceptual Web page designs into HTML or script templates.
• Maintains various records and documentation for department computer systems; may write straightforward report generation programs or other simple computer code.
• May serve as lead worker or provide direct or functional supervision over clerical and/or technical staff.

Requirements

• Completion of training in the general principles of computerized applications, basic principles of computer programming and the use of computer applications that are similar to those currently used by the hiring department; AND a minimum of one (1) year of experience in one of the following areas:
• Providing direct technical support to others using computer equipment for office applications on a local area or wide area network, including desktop configurations; hardware and software installation, maintenance, and troubleshooting; user access and problem-solving;
• Adapting existing database software, spreadsheets, and other programs to best meet end-user needs, or
• Developing and maintaining Internet or Intranet Web sites;
• A combination of training, education, and experience that is equivalent to the employment standards listed above and that provides the required knowledge and abilities.

Qualifications

• Knowledge of: the functions and operations of computers, commercial computer software including database software, and of local area networks (LANs), including hardware/software installation; Web site layout, composition, design, and management; Web site authoring software, methods for creating dynamic content, and graphics applications commonly used in Web site development; general principles of office automation, and computer systems analysis;
• Ability to: analyze and resolve user needs and problems; interpret and apply information from technical manuals; communicate on technical issues with individuals with varying degrees of computer familiarity; instruct others in the use of computerized information systems; adapt existing database software, spreadsheets, and other programs to best meet departmental or end user needs; create and update Web sites to meet departmental needs; establish and maintain effective working relationships with department staff, information technology staff, and contractors; plan, organize, and prioritize the work of self and others; provide direct or functional supervision to other departmental staff.