IT Systems Specialist II

Responsibilities

• Handle more complex technical issues that are escalated from IT Technician and IT Systems Specialist 1, providing in-depth troubleshooting and resolution.
• Configure and maintain user systems, including operating system settings and application configurations.
• Identify and resolve network connectivity issues, including wireless and VPN connections.
• Setup, configure, and troubleshoot mobile devices and ensure they comply with security policies.
• Perform more advanced user account management tasks, including setting permissions and configuring user roles.
• Manage the deployment of software updates and patches to end-user systems.
• Create detailed support documentation and conduct training sessions for end users on new technologies and best practices.
• Track and manage incidents and service requests, ensuring timely resolution and escalation when necessary.
• Diagnose and resolve more complex hardware issues, coordinating repairs or replacements as needed.
• Collaborate with vendors to resolve hardware and software issues, and manage vendor support services for end-user technology.
• Engage in the analysis of user needs and the design of new system functionalities to improve and optimize IT systems.
• Participate in the development and implementation of new software applications and tools to enhance system capabilities.

Requirements

• High School diploma or equivalent, Bachelor’s degree preferred, with a minimum of 3 years experience in IT Help Desk related work.
• 3-5 years of Advanced Hardware Knowledge: Deeper understanding of troubleshooting and repairing a wide range of hardware issues.
• System Configuration: Ability to configure and maintain operating systems (Windows, macOS) and user applications.
• Advanced Networking: Skills in troubleshooting more complex network issues, understanding wireless networks, VPNs, and network security basics.
• Mobile Device Management: Proficiency in managing and securing mobile devices, including familiarity with MDM solutions.
• Advanced User Account Management: Skills in managing user accounts, permissions, and roles in Active Directory.
• Software Deployment: Ability to deploy software updates and patches using tools such as SCCM, Intune, or other software deployment systems.
• Remote Support Tools: Proficiency in using remote support tools to assist users.
• Vendor Coordination: Skills in coordinating with vendors for hardware repairs, software issues, and support services.
• Software development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools.

About the role

KBI Biopharma, Inc., a JSR Life Sciences company, is a global contract development and manufacturing organization (CDMO) providing fully integrated and accelerated drug development and biologics manufacturing services to life science companies. KBI supports its 500+ customers in advancing more than 160 drug candidates from preclinical and clinical stages to market, including the manufacture of ten commercial products. Recognized for quality manufacturing, KBI delivers robust process development and cGMP manufacturing services across its six global locations in the USA and Europe.

Benefits

• An annual bonus structure for all employees.
• Medical, dental, and vision coverage.
• Paid PTO and holidays.
• 401K matching with 100% vesting in 60 days.
• Employee recognition programs.

Pay

$63,000 - $86,900 Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Schedule

N/A

Qualifications

N/A

Skills

N/A

Contact Information

KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.