Business Relationship Manager
About the role
The Business Relationship Manager (BRM) serves as the strategic interface between business functions and the Office of the Chief Information Officer (OCIO), assuring technology investments, capabilities, and services are aligned with organizational objectives and deliver measurable business value. Acting as a trusted advisor, consultant, and relationship leader, the BRM partners with business stakeholders to understand priorities, challenges, opportunities, and desired outcomes, translating them into scalable, compliant, and sustainable technology solutions. The BRM helps business partners navigate OCIO processes and services, assuring requests are understood in the context of business priorities, outcomes, urgency, strategic alignment, and value realization. This role is focused on building trusted relationships, shaping demand, defining business capabilities, improving business processes, and facilitating effective governance and decision-making. The BRM serves as a primary liaison between the business and OCIO, helping clarify needs before work enters delivery channels and ensuring initiatives are aligned to portfolio priorities, enterprise standards, available capacity, and long-term technology strategy. The role requires strong business acumen, technical fluency, process improvement expertise, executive communication skills, and the ability to bridge strategy, process, technology, and delivery.
Responsibilities
- Strategic Relationship Management & Business Partnership: Serve as the primary strategic point of contact between assigned business functions and OCIO; build and maintain trusted relationships with business leaders, stakeholders, and technology partners; develop a deep understanding of business objectives, operating models, challenges, regulatory requirements, and strategic priorities; act as a trusted advisor, helping business partners agnostically understand available technology services, capabilities, governance processes, and investment considerations; develop and maintain IT Project Roadmaps with business partners; maintain continuous visibility into