Business Relationship Manager

Duties/Responsibilities

• Work with business units to define and refine the list of key business capabilities for that unit
• Work with business units to identify and refine the underlying set of organizational units, processes, and systems in place to support each business capability
• Gather and maintain a set of key performance indicators reflecting the performance of each business capability
• Gather and maintain an inventory of problems and opportunities identified for each capability
• Maintain a list of IT projects that impact each capability
• Work with the business units to describe the current state for all identified projects
• Work with the business units to describe the problems inherent in the current state or potential opportunities that LIPA could leverage for all identified projects
• Work with the business units to describe potential solutions, if known, for all identified projects
• Work with the business units to describe the expected outcomes that the solution is intended to enable for all identified projects
• Serve as the primary liaison for DoIIT liaison for business units and engage with business units to identify and escalate any issues with the delivery of technology or cyber services
• Manage strategic information about our current baseline of software and infrastructure, as well as our future vision for where the organization wants to go, based on business needs
• Manage the IT Strategic Plan, incorporating LIPA capabilities, business needs, and opportunities

Qualifications

• Bachelor’s degree in information systems, computer science, or related field
• 5+ years’ experience as a Business Relationship Manager, Business Analyst, or similar role serving as a liaison between IT/cyber and business units
• Strong experience in portfolio management
• Strong documentation, facilitation, and stakeholder engagement skills
• Strong experience in business case development
• Experience with strategic plan development or management