Business Relationship Manager

The Business Relationship Manager (BRM) is responsible for ensuring business project requests are aligned to IEHP strategic goals, initiatives, and efforts. As a liaison with IEHP business and Compliance units, the BRM fosters productive, value-producing relationships between business and IT by aiming for customer satisfaction and understanding and relaying customer needs to the IT team.

Responsibilities

• Foster productive, value-producing relationships between business and IT
• Aim for customer satisfaction and understand customer needs
• Relay customer needs to the IT team
• Assist IT Strategic Programs leadership in advancing the technology agenda
• Align business strategy and goals with IT projects, work plans, and initiatives
• Collaborate with Program Managers and IT Leadership Team on regulatory, statutory & strategic programs and policies
• Ensure projects, work plans, and initiatives meet business goals and objectives

Requirements

• Minimum of seven (7) years of Information Systems experience with a strong background in program management, program development, program evaluation, strategic planning, program operations, and business acumen
• Bachelor’s degree in Computer Science, Information Management, or a similar technical field from an accredited institution required
• In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position
• Master’s degree in Finance, Accounting, Business Administration, or IT from an accredited institution preferred

Qualifications

• Knowledge and proven track record of:
• Current business practices and computing systems
• IT development methodologies and operations
• IEHP’s business processes and functional landscape
• IEHP’s IT systems and operations
• Working with Compliance teams to determine solutions to help comply with regulations, APLs etc.
• Supporting strategic, regulatory and statutory programs and initiatives
• Understanding of CMS and DHCS protocols and mandates
• Program and project management and planning as well as Business process mapping
• Complex heterogeneous technologies and the ability to synthesize new technical information into existing structures
• Healthcare Industry and appreciation of IEHP’s application landscape
• Strong understanding of:
• Managed Care programs
• Ability to consume CMS APLs & other documents and translate it for the IT teams
• Legacy / Core Healthcare Payer systems integration with internal digital assets and external systems
• Healthcare issues, trends, and concerns
• Conceptualizing business strategies while implementing information systems and technology strategic direction
• New IT landscape and solutions to help align the programs to new IT landscape
• Excellent communication, verbal and written skills, and collaborative approach
• Strong planning, organization, critical thinking, decision-making and problem-solving skills
• Group presentation, analytical and organizational skills

Benefits

• CalPERS retirement 457(b) option with a contribution match
• Generous paid time off - vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account - Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Pay

$135,200.00 USD Annually - $179,129.60 USD Annually