Business Relationship Manager

About the role

The Business Relationship Manager serves as the connective infrastructure between Visit California’s internal teams, engagement systems, and industry-facing outcomes ensuring accurate, actionable insights and effective cross-departmental communication.

Responsibilities

• Champion cross-departmental collaboration and change management.
• Guide the adoption of scalable documentation systems and process frameworks that standardize how teams capture institutional knowledge, industry relationship data, engagement insights, and performance metrics.
• Reference engagement priorities and data roadmap to plan and facilitate discovery sessions with internal departments to identify key stakeholder touchpoints, existing process documentation, KPIs, reporting processes, improvement goals, and key department contacts.
• Deliver recommendations and justifications for project prioritization.
• Support the development of process improvement workflows that take into account team resources, technical development timelines, discovery, testing, training, and support.
• Synthesize complex decentralized operational information into clear summaries aligning people, processes and metrics.
• Gather and document business requirements, partner with CRM development leaders to advocate for desired deliverables that meet the needs of both internal teams and stakeholder communication.
• Maintain and monitor adoption of new processes, gather feedback, and refine approach to improve long-term adoption.
• Support consistent data governance and accuracy by coordinating with team leads and data owners to review, validate, and update records.
• Other duties as assigned.

Requirements

• Education equivalent to a bachelor’s degree or higher in communications, business administration, or related field.
• A proven track record working across departmental lines to develop business processes.
• Ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Strong written communication skills, including creating documentation, process guides, and presentations.
• Experience using a customer relationship management system, e.g. Salesforce.
• Experience working within Project Management software, e.g. Monday.com
• A strong customer service focus, with the ability to identify and distinguish unique industry stakeholder segments.
• Ability and motivation to work in creative ways to expand the boundaries of traditional audience services and take advantage of emerging technologies.
• Ability to communicate and work well with others in a professional office environment.
• Ability to travel as needed.

Qualifications

• Education equivalent to a bachelor’s degree or higher in communications, business administration, or related field.
• A proven track record working across departmental lines to develop business processes.
• Ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Strong written communication skills, including creating documentation, process guides, and presentations.
• Experience using a customer relationship management system, e.g. Salesforce.
• Experience working within Project Management software, e.g. Monday.com
• A strong customer service focus, with the ability to identify and distinguish unique industry stakeholder segments.
• Ability and motivation to work in creative ways to expand the boundaries of traditional audience services and take advantage of emerging technologies.
• Ability to communicate and work well with others in a professional office environment.
• Ability to travel as needed.

Skills

• Strong interpersonal and writing skills.
• Experience managing priorities in a dual-reporting environment.
• Ability to improve the accuracy, usability, and storytelling impact of Visit California’s industry data.

Benefits

• Competitive salary range: $97,500 - $158,500
• Excellent health benefit package.
• Fantastic PTO and holiday leave package.
• 401(k) plan.
• Professional development opportunities.
• Employee discount network.
• Employee Assistance Program (EAP).
• Access to a fitness center.
• Parking.
• A hybrid work environment.

Pay

Salary Range: $97,500 - $158,500

Schedule

Hybrid: 2-3 days per week on site, 2-3 days per week remote