Business Relationship Manager

Responsibilities

• International travel with your respective customer whenever and wherever they travel to purchase tobacco leaf
• Setup dates with each origin to evaluate trial runs and select master samples that will be delivered to the customer.
• Ensure the leaf quality is obtained to each customer’s requirements
• Purchasing the adequate styles of leaf while maintaining the highest profit possible
• Blending tobaccos to achieve consistent appearance, chemistries, and smoke characteristics
• Extensive collaboration during the processing season with operation personnel to guarantee customer specifications are met
• Customer manuals are followed (i.e. degradations, moistures/packed temperatures, sampling, product weights, packing materials, label placement)
• Inspections of all tobacco products and case conditions (performed hourly, daily, and weekly)
• Conduct by-product allocations before each season depending on customers’ orders and crop generation.
• Always allocate by-products where highest margins will be achieved
• Inform operations on when and how to generate each product weekly
• Update customers daily and weekly on the packing status of their products
• Constant communication with logistics personnel to make sure containers and vessels are available to achieve customers’ and company shipment deadlines.
• Setup times and dates with each customer to perform a final inspection once the product arrives to their facility.
• Selling company goods, products, and services in order to increase profit
• Looking for potential new clients and buyers explaining the benefits of the products, goods, or services they sell to new customers in order to promote and build loyalty to the brand
• Servicing existing clients managing client relationships through all phases of the sales cycle
• Working closely with operations and customer support to ensure customer satisfaction tracking volumes, numbers and margins by reviewing Sales reports
• Achieving weekly, quarterly, monthly, and annual volume and margin sales targets
• Developing strong relationships with key accounts to maintain a high level of service and client loyalty
• Providing customers with an expected budget, payment agreements, and delivery estimates
• Drafting contracts and overseeing all purchase agreements
• Managing pricing and sales data, as well as activity reports
• Soliciting purchase orders in their corresponding territory
• Conducting post-sale follow ups in order to assess and assist customers with any problem of inquiry they may have
• Writing and submitting periodical reports based on sales and any other occurrences
• Working as a part of the team within an organization in charge of importing/exporting products and goods in and out of a country

Qualifications

• A high school diploma or equivalent required.
• An undergraduate degree in business, marketing, or related field preferred.
• Working knowledge of tobacco preferred but not required.
• Strong written and verbal communication skills.
• Proficient computer skills.
• Ability to listen effectively, learn quickly, and apply feedback.
• Demonstrated ability to work as part of a team, show respect for differing viewpoints, and operate positively within an organizational structure.
• Openness to coaching, direction, and developmental feedback.