Business Program Manager - T&S Reliability Programs

About the role

We are seeking an individual contributor to develop, manage, and evaluate key projects/programs/initiatives from planning to post implementation phases. This role supports the development, implementation, and evaluation of projects, programs, and business initiatives.

Responsibilities

• Support development, implementation, and evaluation of projects, programs, and/or business initiatives.
• Provide requirements analysis, performance measurement, and quality assurance.
• Manage scope, schedule, and budget for organizational projects and programs.
• Career Development: Mentors less experienced colleagues.
• Financial Scope: Direct impact on budget is substantial - manages scope, budget and schedule to within approved parameters, and provides structured and detailed reports to the appropriate Management team.
• Drives the development of key projects/programs/initiatives to ensure complete and successful implementation. Develops and tracks key milestones.
• Cost of failure would have a significant impact on Exelon reliability and financial goals.
• Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization.
• Supports the establishment of business plans and objectives for multiple areas / departments. Develops performance indicators and tracking mechanisms to monitor results.

Requirements

• Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR High School diploma and 3 - 6 years related business experience.
• General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
• Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated good written and oral communication skills.

Qualifications

• Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR High School diploma and 3 - 6 years related business experience.
• General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
• Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated good written and oral communication skills.

Skills

• General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
• Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated good written and oral communication skills.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $72,000.00/Yr. – $99,000.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Pay

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $72,000.00/Yr. – $99,000.00/Yr.

Schedule

Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.