Business Program Manager - T&S Reliability Programs

About the role

We are seeking a dynamic individual to join our team as a Project Manager. This role supports the development, implementation, and evaluation of key projects, programs, and initiatives. You will be responsible for ensuring organizational alignment with management models and principles, driving the integration of best practices, and coordinating quality assurance and change management activities.

Responsibilities

• Support development, implementation, and evaluation of projects, programs, and/or business initiatives.
• Provide requirements analysis, performance measurement, and quality assurance.
• Manage scope, schedule, and budget for organizational projects and programs.
• Cook up and report on process/project/initiative assignments.
• Develop performance indicators and tracking mechanisms to monitor and report results.
• Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives.
• Cook up work plans to implement corrective actions that are identified as a result of performance assessment.
• Support the establishment of business plans and objectives across multiple areas / departments.
• Cook up and implement training of employees and external personnel for new processes and procedures.
• Develop and implement effective business readiness procedures.
• Participate in process improvement task forces.
• Provide benchmarking analysis.
• Prepare status reports to leadership.
• Understand business processes and provide guidance for end users.
• Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance.
• Aid and advise other personnel with responses to internal and external inquiries.

Position Requirements

• Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR High School diploma and 3 - 6 years related business experience.
• General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
• Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated good written and oral communication skills.

Preferred Qualifications

• MBA or Master's degree in a business or S.T.E.M. field.
• General knowledge of the practices, procedures and principles of project management.
• Certification as: Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt.
• Demonstrated general analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis. Skilled in business case development.

Benefits

• Annual salary range: $72,000.00/Yr. – $99,000.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more