Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS)

Responsibilities

TikTok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on TikTok. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

• Program Coordination - Cross-Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.
• Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience.
• Onboarding: Assist with the onboarding process and early-stage support for new TikTok Shop advertisers.
• Insights & Enablement - Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.
• Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context.
• Documentation: Maintain business requirements documentation (BRD) and support internal communication channels.

Qualifications

• Minimum Qualifications: - Currently enrolled in a Bachelor’s or Master’s degree (Business, Marketing, Communications, Information Systems, or related).
• - Strong written and verbal communication skills.
• - Detail-oriented, organized, and proactive in execution.
• - Interest in digital advertising, e-commerce, and SMB growth.
• - Ability to work in a fast-paced, cross-functional environment.
• - Prior internship or project experience in operations, program management, or consulting.
• Preferred Qualifications: - Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
• - Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).
• - Basic understanding of project management methodologies.