Global Product Operations Manager Project Intern (Global Business Solutions) - 2026 Start (BS/MS)

About the role

The System Strategy & Operations team under Global Monetization Strategy & Operations is responsible for standardizing processes, driving product adoption, user satisfaction and loyalty of our transaction platform, building relationships with regional cross-functional teams, managing market voice, and influencing the Product team with market feedback & insights.

Responsibilities

• System Operations & Execution: Assist in the end-to-end operation of the client incentive system and the monthly settlement/payout process to ensure timing and accuracy.
• Data Analysis & Quality Assurance: Help verify and audit incentive calculation results; identify data anomalies or calculation gaps under the guidance of mentors.
• Requirements Gathering: Support the team in translating Latam regional business needs into system product requirements; assist in writing product requirement documents (PRDs).
• User Enablement & Adoption: Help drive the adoption of incentive tools and dashboards among key users (Sales, Clients, Finance) by creating training materials, marketing content, and sales enablement documentation.
• Issue Resolution: Act as a key contact point to address daily system queries from both internal sales representatives and external clients, explaining calculation logic clearly.
• Dashboarding: Support the building and maintenance of client incentive BI dashboards to visualize key metrics for regional teams.

Qualifications

• Minimum Qualifications: Bachelor's or Master's degree in progress (preferably in Business Analytics, Computer Science, Information Systems, Finance, or related fields).
• Excellent communication and presentation skills; ability to simplify complex messages for different audiences; A fast learner with a strong sense of ownership; comfortable working in a fast-paced, cross-functional, and multicultural environment.
• Can commit to at least 3 days per week for a minimum of 6 months.
• Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets, where Mandarin is a primary working language.

Preferred Qualifications

• Prior internship experience in product operations, data analysis, or business operations is preferred.
• Strong analytical skills; proficiency in SQL is highly preferred; experience with BI tools (e.g., Tableau, Power BI) or programming languages (Python, R) is a strong plus.